The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
Consumer Reports: Don't Buy the Extended Warranty (Unless It's AppleCare)

Consumer Reports: Don't Buy the Extended Warranty (Unless It's AppleCare)

by , 2:25 PM EST, November 16th, 2006

Consumer Reports published a report urging its readers to avoid all extended warranties with two exceptions: AppleCare for Macintosh computers and extended warranties for rear-projection microdisplay TVs. The magazine recommended extended warranties for these specific TVs due to a higher repair rate, while the company said that Apple's policy of offering only 90 days of phone support for its Macs gives AppleCare value to those buying Macs.

"This holiday season," said the report, "shoppers are expected to spend a whopping $1.6 billion on extended warranties for laptops, flat-screen TVs, other electronics, and appliances. And almost all of it will be money down the drain."

The magazine reached this position based on failure/repair rates throughout a variety of industries, and from comparing the cost of repairs to the cost of the cost of the extended warranty. The conclusion was that most products that fail do so outside of even the extended warranty period, and that more often than not the price of the repair was the same or less than the price of an extended warranty.

Accordingly, don't get the extended warranty.

Unless:

"There are two caveats to our just-say-no advice," said the report. "It's worth considering an extended warranty if you're buying a rear-projection microdisplay TV. Repair costs can be high, and these sets have been three times more likely to need repairs than other types of TVs. We also think it may be wise to get an extended warranty (which includes extended tech support) if you're buying an Apple computer, because they come with only 90 days of phone tech support."

The full report at ConsumerReports.org has charts on repair rates and more information on its conclusions.

Digg!

Recent TMO Headlines - Updated October 22nd

Mon, 7:39 PM
Former Apple Engineering Director Don Melton - TMO Background Mode Interview
Mon, 6:24 PM
Disk Drill PRO: $39
Mon, 4:56 PM
Facebook Claims it can Protect Elections But Lets Politicians Lie
Mon, 3:34 PM
Yelp Introduces New Compass Feature For Apple Watch Series 5
Mon, 3:08 PM
Ron D. Moore Talks 'For All Mankind'
Mon, 3:06 PM
Trend Micro Apps Caught Harvesting User Browser History
Mon, 2:46 PM
Tim Cook Named Chairman of Chinese Tsinghua University SEM
Mon, 2:29 PM
Current Apple = Old Linux, iPad Buying Tips – TMO Daily Observations 2019-10-21
Mon, 2:17 PM
Apple Leases 100,000 Square Feet in 22 Bishopgate for Apple Pay
Mon, 2:17 PM
AirPod Case Styled Like a Classic Apple Monitor
Mon, 1:54 PM
Dark Mode Saves Battery on OLED Devices
Mon, 1:15 PM
This Bill Would Fine You $30,000 for Sharing Copyrighted Works
  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!