The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
Lawsuit Claims Apple Violates Disabled Customer's Rights

Lawsuit Claims Apple Violates Disabled Customer's Rights

by , 10:55 AM EDT, August 31st, 2007

Two wheelchair-bound customers filed a lawsuit against Apple Inc. claiming the company's San Francisco retail store is not properly accessible to wheelchairs. The case filed on behalf of Nicole Brown-Booker and Jana Overbo charges that Apple's store does not provide adequate access to the entrance, elevator, restrooms, and other parts of the building, according to InformationWeek.

Ms. Brown-Booker claimed that when she visited the San Francisco Apple Store, she couldn't reach the elevator buttons, the aisles were too narrow to move her wheelchair through, and the credit card reader at the cash register was out of her reach. The suit claimed that Ms. Overbo signed up for a Genius Bar appointment, but was unable to get the attention of employees behind the bar, and that the lower wheelchair-accessible part of the counter was being used to display a computer.

The suit also stated that items like the iPhone and MacBook Pro computers were placed too high for shoppers in wheelchairs to access.

Both are seeking an injunction requiring Apple to redesign its store to be more wheelchair accessible, and are also asking for unspecified damages for "physical, mental, and emotional injuries."

Apple has also been hit with several other iPhone-specific lawsuits recently. Two focus on the fact that the iPhone's battery is not user replaceable, and a third claims that Apple did not adequately disclose that the iPhone is bound to AT&T's cell service.

Recent TMO Headlines - Updated October 23rd

Fri, 10:59 PM
Apple Pay Used to Buy $1M Aston Martin DB5 Luxury Car
Fri, 10:23 PM
Perpetrator of Friday's Internet Outage Comes Clean
Fri, 9:35 PM
macOS Sierra: Disable Auto-Logout if Sierra Enabled It
Fri, 6:26 PM
Apple Regent Street Opening Photo Gallery
Fri, 5:59 PM
Apple and IBM Partnership: Macs, iOS and Watson Are The Glue
Fri, 5:05 PM
Teens Steal $13,000 in iPhones from Natick Collection Apple Store
Fri, 1:41 PM
TMO Daily Observations 2016-10-21: iPhone 7 Fire, Microsoft Surface on the Rise
Fri, 11:22 AM
iPhone 7 Blamed for Car Fire
Fri, 9:00 AM
HYFY Pro 1-Year Plan: $25
Fri, 8:00 AM
King of the Hill Intro in Pixel Art
Thu, 8:19 PM
Eddy Cue Dampens Expectations for Original Apple TV Programming
Thu, 7:33 PM
Mad Max Available on Mac App Store and Steam
  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!