An aspirational product is one that the customer aspires to own. The combination of design, utility and forward looking concepts are so alluring that the customer says, “I appreciate that product. I aspire to it. I want it.”
I can’t say that I’ve ever seen the Apple TV as aspirational. Unlike our Jeff Gamet, I’ve always viewed the black brick as ugly. I write about Apple, and I love TV technology, so I’ve bought a series of them over the years. And yet, I was never truly inspired by the hardware. Today, I’m using a 4th gen model that I bought right after it shipped in late 2015.
My surmise is that the current model was designed in late 2014 and was ready to ship in the summer of 2015. That’s when Apple was trying to work a TV subscription deal. The plan, from what I’ve read, was to announce a glorious Apple TV subscription deal in the summer of 2015 and simultaneously release the 4th gen Apple TV.
Alas, the TV subscription deals fell through. See: “3 Reasons Apple’s TV Subscription Service Failed.” And so Apple relented and released the 4th gen Apple TV in September, 2015 without a lot of fanfare.
Without 4K/UHD support.
Now one could argue that this was no great sin. 4K content was sparse back then. Many customers were still delighted with their 2K/1080p TVs. The era of apps on tvOS had arrived.
And yet. And yet. Time moves fast. While Apple fiddled with negotiations, a problematic Siri remote, single sign-on, getting Amazon on board with a Prime TV app, and a new Apple TV app that didn’t really do a lot for starters, time passed Apple by. The 4K/UHD TV business was sparking with a new technology called HDR. Many of the new TVs during the 2016 holidays had it, and now its pretty much a given for 4K/UHD TVs in 2017.
If Apple had been a technology leader, as Roku was last fall, it would have released a 5th gen Apple TV with 4K and HDR10 support in late 2016. But because the 4th gen model was late and because Apple executives didn’t see an Apple TV as an aspirational product, something to be kept up to date, it didn’t happen.
During Apple’s Q1 2017 Earnings Report, CFO Luca Maestri reported that Apple TV sales were down, year over year. I wasn’t surprised. While Roku and Netflix got on the 4K bandwagon in 2016, Apple fiddled and failed to keep up. Today, Roku, Chromecast and Amazon Fire TV dominate. Apple is 4th, according to ComScore.
Now We Know Why
On February 16th, Mark Gurman, writing for Bloomberg, revealed what has been happening. See: “Apple Vowed to Revolutionize Television. An Inside Look at Why It Hasn’t.”
Author Gurman goes into some detail about how Apple got distracted. The product itself became secondary. Infighting slowed Apple down. Gurman’s stinging indictment stood out for me.
Apple has essentially settled for turning the television set into a giant iPhone: a cluster of apps with a store. ‘That’s not what I signed up for,’ says one of the people, who requested anonymity to talk freely about internal company matters. ‘I signed up for revolutionary. We got evolutionary.’
Gene Munster, who covered Apple for more than a decade as a Piper Jaffray analyst and now runs Loup Ventures, echoes the criticism. ‘Apple TV begs the question: Why does Apple do hobbies?’ he says. ‘Either do it right or don’t do it at all.’
Apple dawdled with the Apple TV and let it slide, even though Tim Cook’s previous remarks all along made it sound like Apple was planning something wonderful. Gurman’s article suggests that with the hiring of Amazon’s former chief of the Fire TV unit, Timothy Twerdhal, there is renewed focus. Finally.
I can’t wait. I can’t wait for Apple to build a beautiful, capable, 4K/UHD/HDR 5th gen Apple TV that goes toe-to-toe with the competition. And wins.
Hey Apple. You remember what winning was like, right?