Samsung’s Galaxy Note 7 woes are exploding* with the force of an out of control chain reaction. In the space of a few short weeks, we’ve gone from Note 7s exploding, to some airlines banning any Samsung smartphones being turned on, to replacement Note 7 models exploding.
Over the weekend, Samsung accidentally tweeted a callous message to a Note 7 victim, a message that reveals just how jaded and cynical the IP-stealing, politican-bribing company can be. That was followed by reports Samsung was finally suspending sales of the Note 7.
Last week, Michael Klering of Nicholasville, Kentucky told his local CBS affiliate [Via Gizmodo) that his replacement Galaxy Note 7 caught fire. According to Mr. Klering, it wasn’t plugged in, but caught fire in the middle of the night.
“The whole room just covered in smoke, smells awful. I look over and my phone is on fire,” Mr. Klering said. “It wasn’t plugged in. It wasn’t anything—it was just sitting there.”
When he wasn’t feeling well later that day, he went to the hospital. He said, “I was vomiting black so it was very scary. It was a lot of black stuff, and it didn’t look right.”
Which is horrific as all get-out.
Samsung Amps Up The Creep Factor
But it does, of course, get worse. Mr. Klering contacted Samsung. Not surprisingly, Samsung wanted to take possession of the device. Mr. Klering refused, but allowed Samsung to pay to have it X-rayed. Gizmodo noted that no one knows why Samsung wanted to X-ray it.
And then he got this text message from a Samsung representative:
Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it.
Yeah, solid move, Samsung. I’m guessing you’re going to regret that. Not because it was the wrong way to think about this problem, but because it’s going to cost you sales. With any luck, it will dethrone you as the largest Android OEM.
So Long, Note 7
Samsung has reportedly suspended sales of the craptacular Note 7, something that should have happened several days ago. It should recall all of them and offer everyone their money back.
I admit to enjoying far too much schadenfreude over this. This entire problem came about because Note 7 was rushed to market because Samsung delusionally tried to steal a march on Apple. Not only was the effort a catastrophic failure, the entire premise was rooted in Samsung’s delusions of relevance. I’m frankly delighted to see the company paying the price for its practices for one.
And my heart goes out to people victimized by this dangerous product.