Duplicate purchased music tracks
Friend with a strange “duplicate track” problem that has developed over the past few months.
Yikes... that's ... odd. Which, as I often say, is a good way to start solving a problem, because it means there's likely a solution path to get you/her what you want!
For this, it seems like iCloud Music Library is confused. I'm assuming her Mac does not see duplicate tracks, is that right?
If the Mac is correct, then I would completely sign the iOS device(s) out of Apple Music and sign them back in one-at-a-time, seeing if simply the detach/reattach procedure clears out any mess there.
We'll discuss this on the show, too. Good stuff!
Interestingly, I have noticed this issue also. I subscribe to Apple Music and only use my iPhone X to manage my music. I can't put my finger on when the duplicates turned up. I have assumed that it was an iOS update issue and was waiting for a fix (I am currently running the public beta). I am almost ready to just delete the duplicates but would be more interested in finding the cause...
It seems I got caught!
This is where you cut me off.
Completely signed out on both iPhone and iPad. Fixed the iPhone running iOS 12, but NOT the iPad running iOS 9.3.5. I'm guessing the only recourse is to Erase All Contents and Settings and Restore from backup?