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iPhone won't back up due to corrupted app – but which app?

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Topic starter

I'm hoping someone can help me out.

I just noticed that my iPhone SE hasn't been backed up for over six months.

When i try backing up in the finder it simply fails with the message:

Could not back up the iPhone “iPhone” because an error occurred.

When I try making a backup with iMazing I get the message:

iMazing could not back up iPhone. An app installed on your device seems to be corrupted and therefore iMazing cannot back up your device.

Details: Error (101) stat error: Illegal byte sequence (92) at path "/.ba/mobile/Library/UserNotifications/09C299B6-6592-41DF-966A-5098DF631903/PendingNotifications.plist" (MBErrorDomain/101

The question is how do I figure out which app is corrupted?

thanks in advance for your help ...

2 Answers
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There’s probably more info in the logs. But reading the console logs is difficult. I suggest calling Apple support. They ought to be able to look at the logs and diagnostics, and figure out which app is the culprit. 

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Also see if iMazing support have any ideas on identifying the culprit given their software seems to have at least reported the corruption.

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