AppStore doesn't work
I updated my MacBook Pro to MacOS Mojave and AppStore doesn't work anymore. When I try to download something, I see the error message "Your purchase couldn't be completed. Canceled." Sign out button doesn't do anything and view my account button gives Couldn't connect to AppStore error.
Anyone can help me with this issues?
Is your software all up-to-date?
I heard that a similar issue is affecting a small number of users. If this is true, you may be in that small group but that being said, let's find out if the issue you reported is system wide or user specific.
To do this
- Create a new user account on the affected mac
- Login in to that 'test' user account
- Launch the App Store in the 'test' account to see if the issue reproduces itself.
Report your findings.
If the issue is reproducible in the new user account then the issue is system wide, if you have no issues doing your business in the App Store in the test account then your main account has some files that we should look at.
Yes, certainly check for Software Updates of the underlying macOS - which is now in System Preferences rather than Mac App Store.
Note: This cleanup procedure deletes various "cache" files used by the operating system and apps. The next time they run they may have to recreate those cache files - so it is normal for the first restart of the Mac and the first launch of any app after a Safe Mode reset to take longer than normal.
@Graham McKay ,,,, Thank you I understand what you said.