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Situation: friend has a Mac running High Sierra (currently) and the latest Safari, but there are two key websites that refuse to work — namely and— the spinner appears and never stops.  Has been going on for "about a year" through two OS's and multiple Safari versions, and changing ISP's.

Have wiped cache files, removed all Extensions, done a "Shift launch", made sure Content Blockers/Popups, etc not being blocked, and moved the contents of ~/Library/Safari to the trash, but nothing changes the situation.

Applecare worked on the problem, couldn't solve it, and recommended wiping the hard drive and reinstalling the OS from Recovery mode.

These apple websites work fine in Chrome (which is the current workaround), but friend uses Safari for everything else.  These websites come up on on the other family Mac.

I could try another user account, but the effort to move everything to a new user would not be worth the time, so that's not really an option.   

Just wondering if anyone has run across the possibly simple answer to this one.

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3 Answers

I recommend testing another user account anyway. If it works there, then you've validated it as a user issue and we can continue troubleshooting in the faulty user.

Thanks Ben. I would if I had the computer in front of me and if we didn't have a workaround. I thought perhaps someone had run into this odd situation and knew the way out. Will chalk this one up to 'not worth solving' and move on.

Applecare's advice was to reformat the hard drive and reinstall a fresh OS — I wonder if they know something we don't.


Please create a new user account and reproduce the steps that lead to the issue in the new user account. This will determine if the issue is system wide or user specific. Learning whether it is user specific or system wide will indeed tell us where to find search for the source of the issue, in the user's home folder or the system folder.

If testing in a new user account shows no issue then System files are ok which means that reinstalling the OS will not be a resolution step.

Your friend can search for and install EtreCheck and save the report, send it to you and attach it here in a reply. This will help find clues.

Hope this helps.



Do the pages load in an incognito window?

If it works in a private window (incognito), try going into the Safari>Preferences and click on Manage Web Site Data, then search for Apple and remove any and all cookies belonging to Apple's domain. You can likely remove anything that comes up with the Apple name.



You can also try restarting the computer, the router and if still nothing try using a different DNS although the fact that Chrome is ok tells me these last steps are redundant.

This post was modified 3 weeks ago 2 times by Alex Santos