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danthurston
(@danthurston)
Eminent Member
Joined: 4 years ago
Posts: 23
April 29, 2020 4:26 EDT PM  

Not sure if this is a suitable place to ask this but..

My wife was hosting a zoom call with 25 members this morning. She went to share a window (it was a short video/movie) with everyone and zoom suddenly went unresponsive. I tried shutting other apps down and turned the wi-fi off of her devices. Everyone could still hear her so she carried on. I've never looked in console before and don't have a clue what i'm looking for but someone suggested looking in there. Here is the file from that time and date. Is anyone able to decipher this log file and maybe then be able to see the reason for the crash. Hope all that makes sense

 

Date/Time: 2020-04-29 09:35:50.105079 +0100
OS Version: Mac OS X 10.13.6 (Build 17G7024)
Architecture: x86_64
Report Version: 19

Command: zoom.us
Path: /Applications/zoom.us.app/Contents/MacOS/zoom.us
Version: 4.6.11 (20561.0413) (4.6.20561.0413)
Parent: launchd [1]
PID: 310

Event: wakeups
Action taken: none
Wakeups: 45001 wakeups over the last 229 seconds (197 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit: 45000
Limit duration: 300s
Wakeups caused: 45001
Duration: 228.91s
Steps: 18

Hardware model: MacBookPro12,1
Active cpus: 4

Fan speed: 0 rpm

Powerstats for: zoom.us [310]
UUID: B37E30FF-E260-324D-B382-2F62B4DA7BCA
Start time: 2020-04-29 09:35:58 +0100
End time: 2020-04-29 09:39:36 +0100
Parent: launchd
Microstackshots: 18 samples (100%)
Primary state: 7 samples Non-Frontmost App, Kernel mode, Effective Thread QoS Default, Requested Thread QoS Default, Override Thread QoS Unspecified
User Activity: 0 samples Idle, 18 samples Active
Power Source: 18 samples on Battery, 0 samples on AC
14 thread_start + 13 (libsystem_pthread.dylib) [0x7fff75fa7bf9]
14 _pthread_start + 377 (libsystem_pthread.dylib) [0x7fff75fa850d]
14 _pthread_body + 340 (libsystem_pthread.dylib) [0x7fff75fa8661]
11 ??? (zWebService + 629345) [0x111e82a61]
6 ??? (zWebService + 624243) [0x111e81673]
6 usleep + 53 (libsystem_c.dylib) [0x7fff75d5b618]
6 __semwait_signal + 10 (libsystem_kernel.dylib) [0x7fff75de0d82]
2 <Frontmost App>
1 <User mode>
4 ??? (zWebService + 622696) [0x111e81068]
4 ??? (zWebService + 582846) [0x111e774be]
4 curl_easy_recv + 68 (curl64) [0x10d7388f9]
4 Curl_read + 123 (curl64) [0x10d75d395]
3 ??? (curl64 + 38007) [0x10d730477]
3 ssl3_read_internal + 96 (libssl.1.0.0.dylib) [0x10d947814]
3 ssl3_read_bytes + 532 (libssl.1.0.0.dylib) [0x10d94a126]
3 ssl3_read_n + 587 (libssl.1.0.0.dylib) [0x10d94959f]
3 BIO_read + 100 (libcrypto.1.0.0.dylib) [0x10d7f11c8]
3 read + 10 (libsystem_kernel.dylib) [0x7fff75de2142]
1 ??? (curl64 + 38035) [0x10d730493]
1 SSL_get_error + 26 (libssl.1.0.0.dylib) [0x10d9600f5]
1 ERR_peek_error + 9 (libcrypto.1.0.0.dylib) [0x10d7fb9c7]
1 ERR_get_state + 62 (libcrypto.1.0.0.dylib) [0x10d7fb68d]
1 int_thread_get_item + 91 (libcrypto.1.0.0.dylib) [0x10d7fc5bc]
1 lh_retrieve + 28 (libcrypto.1.0.0.dylib) [0x10d7f958d]
1 getrn + 134 (libcrypto.1.0.0.dylib) [0x10d7f943e]
1 <User mode>
1 ??? (zWebService + 2232582) [0x11200a106]
1 usleep + 53 (libsystem_c.dylib) [0x7fff75d5b618]
1 __semwait_signal + 10 (libsystem_kernel.dylib) [0x7fff75de0d82]
1 <Frontmost App>
3 ssb::thread_base_t::thread_routine(void*) + 14 (util) [0x10fc200e6]
3 poll + 10 (libsystem_kernel.dylib) [0x7fff75de209a]
2 <Frontmost App>
4 start + 1 (libdyld.dylib) [0x7fff75c90015]
4 NSApplicationMain + 804 (AppKit) [0x7fff4b2c1a72]
4 -[NSApplication run] + 764 (AppKit) [0x7fff4b2f2885]
4 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044 (AppKit) [0x7fff4ba93e34]
4 _DPSNextEvent + 2085 (AppKit) [0x7fff4b2fda73]
4 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox) [0x7fff4d04d884]
4 ReceiveNextEventCommon + 613 (HIToolbox) [0x7fff4d04db06]
4 RunCurrentEventLoopInMode + 286 (HIToolbox) [0x7fff4d04dd96]
4 CFRunLoopRunSpecific + 483 (CoreFoundation) [0x7fff4dd638a3]
1 __CFRunLoopRun + 1240 (CoreFoundation) [0x7fff4dd64008]
1 __CFRunLoopDoObservers + 527 (CoreFoundation) [0x7fff4dd81a8f]
1 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 (CoreFoundation) [0x7fff4dd81b67]
1 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 283 (AppKit) [0x7fff4bbf4a72]
1 CA::Transaction::commit() + 171 (QuartzCore) [0x7fff590d5339]
1 CA::Transaction::run_commit_handlers(CATransactionPhase) + 49 (QuartzCore) [0x7fff590d6877]
1 __37+[NSDisplayCycle currentDisplayCycle]_block_invoke + 695 (AppKit) [0x7fff4b43c55e]
1 ___NSWindowGetDisplayCycleObserver_block_invoke.5902 + 308 (AppKit) [0x7fff4bbdd60d]
1 -[NSWindow displayIfNeeded] + 321 (AppKit) [0x7fff4b43ca52]
1 -[NSView displayIfNeeded] + 130 (AppKit) [0x7fff4b43cb09]
1 _NSBackingLayerDisplayIfNeeded + 40 (AppKit) [0x7fff4b43d2c2]
1 -[_NSViewBackingLayer display] + 324 (AppKit) [0x7fff4b43d45b]
1 -[NSWorkspace(NSWorkspaceAccessibilityDisplay) accessibilityDisplayShouldIncreaseContrast] + 6 (AppKit) [0x7fff4b2c1c1f]
1 <Frontmost App, User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 __CFRunLoopRun + 2586 (CoreFoundation) [0x7fff4dd6454a]
1 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9 (CoreFoundation) [0x7fff4dda23a9]
1 _dispatch_main_queue_callback_4CF + 1148 (libdispatch.dylib) [0x7fff75c62395]
1 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff75c56db8]
1 __NSOQSchedule_f + 342 (Foundation) [0x7fff4fe7784c]
1 dispatch_block_perform + 109 (libdispatch.dylib) [0x7fff75c691e1]
1 _dispatch_block_invoke_direct + 317 (libdispatch.dylib) [0x7fff75c6933e]
1 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff75c56db8]
1 _dispatch_block_invoke_direct + 317 (libdispatch.dylib) [0x7fff75c6933e]
1 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff75c56db8]
1 -[__NSOperationInternal _start:] + 778 (Foundation) [0x7fff4fe7b83e]
1 -[NSBlockOperation main] + 68 (Foundation) [0x7fff4fe7d391]
1 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7 (Foundation) [0x7fff4fe7d52f]
1 -[NSArray makeObjectsPerformSelector:] + 321 (CoreFoundation) [0x7fff4dd82471]
1 -[NSViewController view] + 30 (AppKit) [0x7fff4b33fa09]
1 -[NSViewController _loadViewIfRequired] + 75 (AppKit) [0x7fff4b33fa9e]
1 ??? (ZCommonUI + 395706) [0x1100e39ba]
1 -[NSViewController loadView] + 343 (AppKit) [0x7fff4b3c7c50]
1 -[NSNib _instantiateWithOwner:options:topLevelObjects:] + 136 (AppKit) [0x7fff4b3c897a]
1 -[NSNib _instantiateNibWithExternalNameTable:options:] + 535 (AppKit) [0x7fff4b3c8c8e]
1 _decodeObject + 243 (Foundation) [0x7fff4fe4eef0]
1 _decodeObjectBinary + 2095 (Foundation) [0x7fff4fe4f823]
1 -[NSIBObjectData initWithCoder:] + 2635 (AppKit) [0x7fff4b2c54f8]
1 _decodeObject + 243 (Foundation) [0x7fff4fe4eef0]
1 _decodeObjectBinary + 2095 (Foundation) [0x7fff4fe4f823]
1 -[NSArray(NSArray) initWithCoder:] + 198 (Foundation) [0x7fff4fe54c71]
1 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1687 (Foundation) [0x7fff4fe50e35]
1 _decodeObjectBinary + 353 (Foundation) [0x7fff4fe4f155]
1 __CFBinaryPlistCreateObject + 25 (CoreFoundation) [0x7fff4dd41169]
1 __CFBinaryPlistCreateObjectFiltered + 2921 (CoreFoundation) [0x7fff4dd1bf59]
1 CFDictionarySetValue + 121 (CoreFoundation) [0x7fff4dce9979]
1 <Frontmost App, User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 CFRunLoopRun + 144 (CoreFoundation) [0x7fff4dda23a0]
1 <User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>
1 __CFRunLoopRun + 2168 (CoreFoundation) [0x7fff4dd643a8]
1 __CFRunLoopDoObservers + 110 (CoreFoundation) [0x7fff4dd818ee]
1 CFArrayGetCount + 99 (CoreFoundation) [0x7fff4dd07563]
1 <Frontmost App, User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>

Binary Images:
0x10d716000 - 0x10d71dff7 us.zoom.xos 4.6.11 (20561.0413) (4.6.20561.0413) <B37E30FF-E260-324D-B382-2F62B4DA7BCA> /Applications/zoom.us.app/Contents/MacOS/zoom.us
0x10d727000 - 0x10d77bffb zoom.us.curl64 1.0 () <CBACD9C9-121A-384B-8D22-FDCD3567799A> /Applications/zoom.us.app/Contents/Frameworks/curl64.framework/Versions/A/curl64
0x10d798000 - 0x10d8bcff7 libcrypto.1.0.0.dylib (1) <B159D87F-A90A-3AB6-85C7-7A6EA29094E2> /Applications/zoom.us.app/Contents/Frameworks/libcrypto.1.0.0.dylib
0x10d939000 - 0x10d980fff libssl.1.0.0.dylib (1) <28AB77B1-DE9E-3F33-8A9C-468C6A78A193> /Applications/zoom.us.app/Contents/Frameworks/libssl.1.0.0.dylib
0x10fc0a000 - 0x10fc2ffff SaaSBee.util 4.6.11 (20561.0413) (4.6.20561.0413) <D78A5BDE-09EB-3735-9582-5130E0156F29> /Applications/zoom.us.app/Contents/Frameworks/util.framework/Versions/A/util
0x110083000 - 0x110196fff com.zoom.ZCommonUI 4.6.11 (20561.0413) (4.6.20561.0413) <7F041EC7-2445-3058-A94E-7B8EA3A62C0F> /Applications/zoom.us.app/Contents/Frameworks/ZCommonUI.framework/Versions/A/ZCommonUI
0x111de9000 - 0x11206dff7 SaaSBee.zWebService 4.6.11 (20561.0413) (4.6.20561.0413) <46510C34-5A5E-3750-8A1E-CE578E0C81AC> /Applications/zoom.us.app/Contents/Frameworks/zWebService.bundle/Contents/MacOS/zWebService
0x7fff4b2bc000 - 0x7fff4c11afff com.apple.AppKit 6.9 (1561.60.100) <77CA789F-B01E-3D3C-82CC-5D1205BDDBEA> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff4d01e000 - 0x7fff4d323fff com.apple.HIToolbox 2.1.1 <BF7F9C0E-C732-3FB2-9BBC-362888BDA57B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff4dcde000 - 0x7fff4e180ff7 com.apple.CoreFoundation 6.9 (1454.96) <B293A9C8-DFD3-3BF6-8E8A-E656D272C3FD> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff4fe41000 - 0x7fff50207ff3 com.apple.Foundation 6.9 (1454.96) <0DD43942-B183-3A39-BCDE-E3CCA0E4DE59> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff590c5000 - 0x7fff59311ff7 com.apple.QuartzCore 1.11 (584.64.2) <DDA39332-DE09-3737-A332-0002AE05DD39> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff75c55000 - 0x7fff75c8eff7 libdispatch.dylib (913.60.3) <BF368549-2DFB-3530-B4CB-31D5EDAC4F2F> /usr/lib/system/libdispatch.dylib
0x7fff75c8f000 - 0x7fff75cacff7 libdyld.dylib (551.5) <49BF9E96-8297-30CF-8AA6-128CC14054B2> /usr/lib/system/libdyld.dylib
0x7fff75cdf000 - 0x7fff75d68ff7 libsystem_c.dylib (1244.50.9) <1187BFE8-4576-3247-8177-481554E1F9E7> /usr/lib/system/libsystem_c.dylib
0x7fff75dc4000 - 0x7fff75deaff7 libsystem_kernel.dylib (4570.71.45) <939FEA3D-15A3-33E5-9476-789AF120C330> /usr/lib/system/libsystem_kernel.dylib
0x7fff75fa5000 - 0x7fff75fb0fff libsystem_pthread.dylib (301.50.1) <0E51CCBA-91F2-34E1-BF2A-FEEFD3D321E4> /usr/lib/system/libsystem_pthread.dylib


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