Was unable to update the firmware on my NetGear X8 R8500 using the Nighthawk app on my iPhone yesterday. Went to routerlogin.net on my iMac. Was presented in a short time with a chat request. Agent. on chat asked for my phone number to have a support agent call. The man who called did apply the update via the NetGear Genie app on my iMac. He also updated the firmware on my wifi extender. He said he saw as lot of spurious activity on my network (I allowed him to use a support program to look at the network.) There were several IP addresses listed on the terminal that were not on my local domain. In short, I wound up signing up for a "home internet security contract", and having him remotely configure my network.
Am I being too trusting or too paranoid here? The setup reminds me of Norton Internet security. Does anyone have experience with SoftTree? Is this unnecessary or, worse still, a scam?
I've had similar problem around 2 months back and was contacted by agent at softtree who were very polite, patient and provided instant solution. They also performed firmware update. Since then I'm not facing any issue and they assured me to solve any problem related to network issues in future also.