Synology RT2600ac not accessing Internet
June 8, 2021 5:53 EDT PMTopic starter
I’ve had this router for a few years. I submitted a trouble ticket to Synology at least 48 hours ago but I haven’t heard boo from them. I’m hoping you might have some additional troubleshooting suggestions.
My Synology Router stopped recognizing there was a verified internet connection attached. I can login to the router. The router provides inter-device connectivity on “my side” of the router. The router Network Center Status page shows Internet Connection = Disconnected (image attached). The status lights on the front panel are all green, including the WAN and LAN lights (image attached.)
My first troubleshooting steps were to turn the device off for ~1 minute, with no improvement. Then I disconnected the power for 5 minutes, and after restarting the router there was no change.
Next, I connected my computer directly to the cable modem using a separate ethernet cable, and after getting Comcast to execute a reset on the modem, I had Internet access (by bypassing the router.) However, when I connected the router back to the modem, and power cycled the router (multiple times) I still don’t have access to the internet via router and the direct connect to the modem still works.
June 8, 2021 7:49 EDT PMTopic starter
Hey Data...., That was the issue! My router is now passing Internet packets! Thank you!