Giving customers timely response and assuring them that you are available round the clock, is one of the cardinal rules of good customer service today. No one wants to wait anymore for anything and if you have a query about something you are planning to buy or have bought recently you want quick answers. Any delay in response can be the reason why you lose out your customers to your competition. This is why live chat on websites and mobile apps has emerged as a critical tool for businesses that offer excellent customer service.
Live chat on your website or mobile app lets you connect with your customers directly so that you can easily find out what it is that they are looking for making them feel valued. As you go deeper in the conversation you can really help out the customers and prospects in picking out the best option and further engage them with relevant deals or discounts. Eventually, when you use it right, integrating live chat on your website or mobile app can help you convert more people creating a positive impact on your business’ bottom line.
In spite of the clear benefits that come with integrating live chat, it is only the big players in various industry niches who have gone ahead and done it. There are two main reasons that the small and medium sized businesses have been shying away from it – time and money. The two things that are always scarce for the smaller players.
Appy Pie, the popular no code DIY platform for app building has always worked towards erasing this barrier and bring the small and medium sized businesses at par with the bigger companies has recently announced their entry into the world of customer service with their Live Chat software. The software can be integrated without coding, in minutes and is affordable to businesses even on a shoestring budget.
“As a company our mission has been to make technology affordable and accessible to everyone irrespective of their budget or any such limitation. The new Live Chat software that we will soon launch, is another step in this direction so that small businesses can offer strong customer service,” says Abhinav Girdhar, Founder Appy Pie.
Integrating Live Chat on your own website or mobile app is simple and requires no special skills. All you need to do is sign up and subscribe with Appy Pie and you get a dashboard. Now you need to add the software key in the source code, and you’re done! Yes, it’s that simple.
Appy Pie the no code app building pioneers are ready to widen the range of products and services they offer for small and medium sized businesses. Live Chat software from Appy Pie is aimed to help businesses connect better and faster with their customers, enhancing the user experience and boosting up the brand loyalty.