FaceTime Didn’t See Much Growth due to COVID-19

· Andrew Orr · Link

FaceTime logo

A survey of 1,630 people found that among other video chat apps, Apple’s FaceTime got the highest satisfaction score, but didn’t see significant growth in users now that everyone is working from home.

Respondents consider FaceTime to be the easiest service to use, by far: it was ranked highest in terms of video quality and overall satisfaction. However, almost everyone reserved the service for one-on-one calls, and use of the app has barely changed since stay-at-home orders were put in place. Because FaceTime is only accessible to people with Apple products, it makes sense that current circumstances haven’t had a significant impact on the app’s popularity—it is quite likely that users interact with the app in much the same ways they did pre-COVID.

I’m thinking the biggest factor for this is the fact that FaceTime is only available on Apple devices. It’s not a good video conferencing app for businesses with multiple operating systems.

DuckDuckGo Survey Shows People Taking Action on Privacy

· Andrew Orr · Link

DuckDuckGo logo

A recent survey (n=1,114) by DuckDuckGo found that 79.2% of U.S. adults had taken privacy measures in the past year, like adjusting privacy settings on social media or just using social media less.

43.1% (± 2.9) removed personal information or posts that they didn’t want the network or others to see.

35.0% (± 2.8)made their profile completely private.

34.8% (± 2.8) stopped adding location tags to their posts.

38.2% (± 2.8) changed which data they allow the network to collect and share about them.

I think it’s great to see more people paying attention to their privacy. For most people, privacy is something that you don’t notice often until you start losing it.

Here's Why That BankMyCell iPhone Survey is Flawed

· Andrew Orr · Link

An iPhone Survey from BankMyCell has bounced around the Apple blogosphere. It claims that iPhone retention is down 15.2% this year compared to last year. But The Macalope tells us why it’s flawed.

You can’t compare results for different demographies and declare them meaningful. You’re not controlling for anything…The only constant here is the gullibility (or culpability) of the technology press.

If BankMyCell were interested in meaningful results, it would have compared its own results over two years if it couldn’t get CIRP’s demographic breakdown. But it’s clearly not…If the methodology is crap, then you can’t trust the numbers.

That last line is the lesson we can learn from this: If the methodology is flawed, so are the results. You can’t p-hack your way around this one.

Apple Customer Satisfaction Scores 81 on ACSI Survey

· Andrew Orr · Link

The American Customer Satisfaction Index (ACSI) recently did an Apple customer satisfaction survey in which the company scored 81 out of 100. Other companies were included as well.

Following a 1% jump, Samsung moves into a first-place tie with Apple at 81 despite smartphone sales dropping for both companies…Apple’s iPhone X, iPhone 8 Plus, and iPhone SE all score 83…Customer experience shows little improvement over the last year. Cell phones are generally easy to use, with text messaging earning the top score at 85. Despite being the only area to improve year over year, battery life (78) finishes last among customer experience benchmarks.

2019 Voice Report Shows Siri, Google Assistant Tied

· Andrew Orr · News

Siri logo

Microsoft‘s recent 2019 Voice Report shows that usage of Google Assistant and Siri are tied at 36%, while 41% of survey respondents are concerned about privacy.