Cannot Print, Use Classic, Start File Sharing, Burn Discs, Or Update Software After Installing Safar

Apple has added a new article to the Knowledge Base regarding the inability to print, use the Classic environment, start File Sharing, burn CDs or DVDs, or update software after installing the Safari Beta. Appleis Knowledge Base (sometimes referred to as the KBase) is a central location for all of Appleis support documents and other important information.

Several Observers reported problems like the above mentioned ones when Safari was first released. If you have installed the Safari Beta and any of the above symptoms occur, a symbolic link to /tmp may have been deleted, which is what is causing this problem. The solution, according to Apple, is to delete the old version of Safari and install the latest version, after which the symbolic link will be restored. The company also includes a Command Line fix for all the CLI jocks out there. From Apple:


  • Classic will not start.
  • Attempts to print fail, with the alert message "error while printing".
  • Software Update fails, with the alert message "An unexpected error has occurred."
  • Personal file sharing will not start.
  • You cannot burn CDs or DVDs.

Products affected

  • Mac OS X 10.2 and later
  • Safari 1.0 Beta (v48)

Note: You can see which version of Safari you have by choosing About Safari from the Safari application menu.


Download and install Safari 1.0 Beta (v51) or later. It is available from the Safari Web site ( After download, be sure to drag the affected version of Safari to the Trash and replace it with the later version.

The /tmp symbolic link is replaced automatically the first time you open the later version of Safari.

If you cannot download the software immediately, someone comfortable with the Terminal may replace the missing link by following these steps:

1. Open Terminal (/Applications/Utilities/).
2. Type: sudo ln -s /private/tmp /tmp
3. Press Return.
4. Enter your Admin user password when prompted, and press Return.

You can find the new Knowledge Base article at Appleis Web site.