MacsDesign Studio has released an update for Web Help Desk, bringing it to version 5.4. Web Help Desk is a Web development app designed for IT support. The update features user interface enhancements and expanded search options. According to MacsDesign Studio:
MacsDesign Studio today released Web Help Desk 5.4, a powerful web application for technical support designed for education and small to medium sized business customers.
Built with the industry’s most powerful and mature application server, WebObjects 5.1 from Apple Computer®, Web Help Desk 5.4 offers an intuitive web interface and an excellent feature set for both end users and support technicians. This latest update includes:
- Improvements to the user interface for both clients and technicians
- A detailed Job History feature for tracking changes on a job ticket
- Additional search options for tickets and assets
- New preferences for managing custom fields and technician editing permissions
You can find more information about the Web Help Desk update at the MacsDesign Studio Web site. A Web Help Desk 5.4 corporate base license is available for US$3,000.00.