MacsDesign Studio has released an update for Web Help Desk, bringing it to version 5.6. Web Help Desk is a Web development app utilizing WebObjects and is designed for IT support. The update features performance enhancements including new graphic reports and improved searching. According to MacsDesign Studio:
MacsDesign Studio today released Web Help Desk 5.6, a powerful web application for technical support designed for education and small to medium sized business customers. Built with the industryis most powerful and mature application server, WebObjects 5.1 from Apple Computer, Web Help Desk 5.6 offers an intuitive web interface and an excellent feature set for both end users and support technicians. This latest update includes:
- Enhanced ticketing logic using new Tech Groups and Location Groups
- New graphic reports for Tech Groups and Location Groups
- Improved searching and sorting for job tickets and assets
- FAQ search by keyword
- Customizable, dynamic PDF Asset report creation
- Detailed Job Ticket download in PDF
- LDAP option for authentication and lookup of Client data
You can find more information about the Web Help Desk update at the MacsDesign Studio Web site. A Web Help Desk 5.5 is free for registered 5.x users, while full corporate base licenses start at US$3,000.00.