Absolute Software has introduced Computrace Mobile Theft Management (MTM) an iOS loss management and theft recovery solution. Currently, the service is limited to iPad and iPad mini in K-12 education. Computrace MTM goes beyond the built-in iOS features to initiate rapid response service, start the investigation process to obtain evidence for police and prepare court ready investigative reports, all leading to physical recovery.
Computrace MTM is based on the same techniques used by Absolute's LoJack for Laptops, previously reviewed by The Mac Observer.
The Computrace MTM service has two components: loss prevention and theft recovery. The loss prevention program provides customers with the tools to implement best practices within their organization and amongst users to ensure these iOS devices are handled responsibly. That includes education on the use of Apple's very robust password protection and encryption technology. Also included are special decals to alert a potential thief that the iPad is registered by a recovery service -- a deterrent in itself.
The theft recovery component is an extension of the loss management program. If an iPad is reported stolen, the Absolute Investigations team will work closely with local law enforcement to assist in the investigation and recover the device. The theft recovery program includes a service guarantee (replacement, at extra cost) in the event the Absolute Investigations team is unable to recover a stolen iPad.
Previously, Absolute has assisted with the successful recovery of over 29,000 devices in 97 countries
MTM per unit pricing starts at US$30.95 per year, and longer periods have a lower price per year.
The Mac Observer spoke with an Absolute Software representative who pointed out that while iOS has a built-in facility for generalized remote location and disabling of a lost or stolen iPad, not everyone (or organization) may wish to go it alone when it comes to physical confrontations and recovery. For victims who file police reports, Absolute's protection and techniques promotes a more law-enforcement oriented approach to face-to-face retrieval.
Absolute plans to extend the MTM service to businesses and higher education in the near future.