Apple Music Help gets Social on Twitter

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If you're having trouble with Apple Music, or have Apple Music-related questions you need answered, you can turn to Twitter. Apple is going social with support for its streaming music service on Twitter.

Looking for Apple Music help? Head over to TwitterLooking for Apple Music help? Head over to Twitter

The @AppleMusicHelp Twitter account launched on Wednesday saying, "Tweet your questions to @AppleMusicHelp. We're ready to assist Mon-Sun from 6am-8pm PDT."

If you're looking for help with other Apple services or products, you'll have to head over to the company's website. Apple is reserving @AppleMusicHelp just for Apple Music.

Apple has been slowly embracing social media and company executives have been using platforms such as Twitter to answer questions and make announcements. Taking Apple Music support to Twitter seems like a natural fit considering the company's streaming demographic is probably already comfortable using social sites.

There were only a couple questions posted as of Wednesday morning, but the day is young and not many people know about the account yet.

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People already turn to social networks for tech help, so it makes sense for Apple Music to use Twitter.

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Gary Dauphin

I have purchased and support $40,000 worth of mission-critical Apple Macs, iPhones and iPads.  I have no source from Apple for real-time support, unless I want to drive 1 hour and wait in line at the Genius Bar.  Oh, we paid $500 for Apple Joint Venture support, but that only provides telephone based, base level support, in 24 to 72 hours.

What’s Apple’s solution?  None. But they do offer free live support if I want to to buy a song from Apple Music.  What is wrong with this picture?


Much more can go wrong with a Mac/iPhone/iPad and the solution might be more specific to your device. So it probably takes more than 144 chars to ask the question and much more effort to formulate an answer.

But anyway, Apple still isn’t that great at targeting enterprise customers. Sometimes they surprise me and do something right, but most of the time it is just consumer focused. So that’s what is wrong with the picture. It is a general Apple problem.

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