Apple Posts Manual Workaround for Mail Problems in Mavericks

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Apple has posted a KnowledgeBase article with a workaround for persistent problems in in Mavericks. Apple released a Mail update in November and fixed other problems with the release of OS X 10.9.1, but according to the KBase article, users are still having problems downloading new email from "some email providers."

Mail Bugs in Mavericks

The manual work around is essentially to take all of your accounts offline and then Get All New Mail. That will apparently force Mail to retrieve new messages. Apple also explains how to put the Take All Accounts Offline button on your Mail toolbar.

Apple's KBase article in full:


For some email providers, new email messages in Mail may only appear to arrive when Mail is first opened. No new email arrives until Mail is quit and reopened.


Quitting and reopening Mail forces it to re-establish a connection to the email server. You can use these steps to receive new mail messages without quitting Mail:

Choose Mailbox > Take All Accounts Offline.
Choose Mailbox > Get All New Mail.
As a shortcut, you can also add the Take All Accounts Offline and Get Mail buttons to your Mail toolbar.

Choose View > Customize Toolbar.
Drag the Take All Accounts Offline button to the Toolbar if it is not there already.
Drag the Get Mail button to the Toolbar if it is not there already.
Click Done
To receive new mail messages, click the Take Offline button, then click the Check Mail button.

[Via MacRumors]

Image made with help from Shutterstock.

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Tom Schmidt

“Some email providers” must include Apple’s own iCloud because that’s where I’m seeing this behavior.


“Some email providers” = Gmail

I’m not having any real issues with Mail since I disabled my Gmail account, only using my iCloud account at the moment. The Gmail setup appears to wreak havoc on things like unread counts and VIP folder functionality.

Bryan Chaffin

Interestingly, Gmail and iCloud both work for me, and have since that initial fix back in November. But, in addition to the posts above, I’ve heard from other users who are having trouble with both services.


I’m with Bryan here. My iCloud works (i use the web interface for gmail), but my main net@ddress one sometimes wonks. I’ve been doing this, or forcing a server sync with just that address to get it to work. It hasn’t happened in the past couple weeks, though. I figured it was a problem with my server, but I guess not. hm.

Mark Sheppard

Gmail and iCloud also work for me with, but it’s mail from my ISP that is the problem. This workaround does help. I have been quitting Mail and relaunching it, and most of the time I have to force quit it. Don’t know why.


A workaround is fine for now, but Apple needs to fix this permanently, and soon.

Graham McKay

Across my machines, and my clients’ machines, I see this problem happen intermittently for various email providers and both POP & IMAP access methods. Occasionally even a quit/restart of Mail isn’t enough and a machine reboot is required.
My gut feel is that there is still some flag deep inside Mail (maybe related to the IDLE feature?) that is getting incorrectly set to make Mail believe it doesn’t have to query the server(s).

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