Apple launched a new online help system on Tuesday called Express Lane. The Web-based service is designed to help diagnose problems with Apple products and offer potential solutions before contacting AppleCare support.
Express Lane
The Express Lane Web page categorizes issues based on device and problem type, lists troubleshooting suggestions, and offers contact options if additional help is needed. The service also includes an option for tracking support case status, along with a listing of your registered Apple products.
Express Lane services are free for in-warranty products.