Apple has responded to a complaint from the Australian Competition and Consumer Commission that iPad feature claims are misleading by agreeing to add in-store signage that says the tablet’s 4G wireless data option isn’t available in the country. The company also said it will offer refunds to customers that felt they were misled by the “iPad with WiFi + 4G” product name.
Along with the new signs and refund offer, Apple also agreed to email Australian customers who purchased the third generation iPad to clarify the wireless data limitations.
Apple: iPad supports 4G, but not in Australia
The Sydney Morning Herald reported that Apple voluntarily agreed to the new signage and refunds after the ACCC scheduled a court hearing to attempt to force the company into the changes.
The consumer rights agency targeted Apple over the claim that the third generation iPad supports 4G LTE data networks — a feature the iPad offers, but only in the United States and Canada. Australia’s Telstra cell network does offer 4G, but not a version that’s compatible with the iPad.
Apple’s new signs will be in stores by April 5, and will state “This product supports very fast cellular networks. It is not compatible with current Australian 4G LTE networks or WiMax networks.”
Apple still faces a trial on May 2 to determine whether or not it has violated any Australian laws by advertising the iPad’s 4G feature.