Consumer Reports Ranks AT&T Worst U.S. Cell Carrier


AT&T has found itself at the bottom of the Consumer Reports annual customer satisfaction survey for a second year in a row. Verizon earned the number one spot again, just as it did in 2010.

T-Mobile and Sprint both fared better than AT&T in the survey that included more than 66,000 Consumer Reports subscribers. The company polled subscribers in 22 U.S. metropolitan markets.

Consumer Reports: AT&T has meh customer satisfactionConsumer Reports: AT&T has meh customer satisfaction

According to the survey, Verizon left customers more satisfied with texting and data plans compared to other U.S. carriers. CR electronics editor Paul Reynolds added, “Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service.”

Despite AT&T’s low customer satisfaction rating, the company seems to be maintaining its iPhone customers, just as rivals Verizon and Sprint are, too. All three companies offer the iPhone 4S, although AT&T also sells the two-generation old iPhone 3GS as a nearly free phone with a two-year contract.

Consumer Reports is including the full survey in its January print issue and online for subscribers.