If you bought an iPhone 6 or iPhone 6 Plus only to find it doesn't connect to your AT&T MicroCell, you aren't alone. There's a fix for that, but it takes a few steps. Read on to learn how to get your iPhone 6 up and running with a MicroCell.
AT&T MicroCell not seeing your iPhone 6? There's a fix for that.
AT&T MicroCells give you a strong cell signal where you otherwise don't have one at all, or constantly deal with dropped and missed calls. The device connects to your network and acts like a mini cell tower. You get a strong signal, and your calls are routed through your Internet connection so you aren't dependent on how far away AT&T's towers are.
My MicroCell worked great with my iPhone 5s, but once I activated my iPhone 6 the strong signal love was gone. My MicroCell and iPhone 6 refused to talk to each other even though my phone number didn't change.
You'll need to reset your MicroCell before it'll see your new iPhone. Here's how:
- Make sure you're on the same network as your MicroCell.
- Use your favorite Web browser to login to your AT&T account.
- Go to myAT&T > Wireless > 3G MicroCell.
- Choose Disconnect Your 3G MicroCell Device.
Deactivate the re-activate your MicroCell so it recognizes your new iPhone
- Once you complete the disconnect process point your Web browser to AT&T's MicroCell setup page.
- Choose Activate.
- Choose the appropriate account type: Personal or Business. You may need to login again after choosing your account type.
- The site walks you through entering the necessary information to reactivate your MicroCell. Be sure to have your MicroCell serial number handy, and use uppercase letters when entering your physical address.
Be patient. MicroCell activation can take a long time.
After you complete the activation process it can take anywhere from a few minutes to a few hours before the MicroCell is back up and running again. The post-activation process links approved phone numbers to your MicroCell, verifies its location, and downloads software updates if any are available.
You'll get a text message letting you know when your MicroCell is running again, and within a few minutes your iPhone 6 should show that it's connected.
MicroCells track phone numbers instead of devices, so it shouldn't matter that you have a new iPhone. It should just work. Unfortunatley, sometimes technology just doesn't cooperate.