Skype Offers Vouchers to Apologize for Outage

Skype offered its customers a voucher on Wednesday as a way of apologizing for the recent Skype outage that left many people without their VoIP service. In a letter sent to customers and obtained by The Mac Observer, the company apologized, said the service was back to normal, and gave them a code for a free 30 minute phone call.

“We know how important your Skype conversations are to you and we take any disruption to our service very seriously,” the company said in its letter, which was signed by CEO Tony Bates. “We are pleased to confirm that Skype is back to normal allowing you to connect with friends, co-workers, family and loved ones.”

On December 22nd, Skype went down for several hours for some customers, and longer for others. In addition to offering the voucher, Skype has posted a detailed account of how the service went down and what the company is doing to prevent such an outage in the future.