Woman Sues Apple for $1M after Walking into Glass Wall

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An 83 year old woman is suing Apple for US$1 million after she walked into the all glass front wall of the company’s Manhasset store and broke her nose. She claimed Apple failed to properly warn shoppers that the front of the store was glass, and her lawyer agreed.

In her lawsuit, Evelyn Paswall said that Apple’s glass-front store designs put elderly people at risk, according to CBS New York. She claimed she wasn’t aware the store front was glass, so she walked directly into it, breaking her nose.

APple's Manhassett glass-front storeApple’s Manhasset glass-front store

“The defendant was negligent … in allowing a clear, see-through glass wall and/or door to exist without proper warning,” her lawsuit said.

The Manhasset store has small white stripes on the glass panels to help call attention to the fact that there actually is a physical barrier between the store and the street outside.

Mrs. Paswall’s attorney, Derek T. Smith, doesn’t think Apple is taking proper measures to protect older shoppers.

“Apple wants to be cool and modern and have the type of architecture that would appeal to the tech crowd,” he said. “But on the other hand, they have to appreciate the danger that this high-tech modern architecture poses to some people.”

Apple hasn’t commented on the lawsuit.

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Well, that’s one drawback to being an exceedingly rich and wellknown company like Apple: You suddenly find yourself the target of ridiculous and frivolous lawsuits like this one.

Lee Dronick

My first thought was that her age was a factor in not seeing the glass, and it may be, but I have seen younger people do it. I would want to learn more about the facts before returning a verdict.


So, now having picture windows, with no bright orange warning signs reading ‘Warning! CLEAR glass ahead!’ is considered negligence. Ri-effin’-diculous.  Now, I’ll buy that maybe this lady didn’t actually see the wall because it was all glass, but did she think that the store is just wide open to the public at one end? Regardless of whether or not Apple was at fault, a claim for $1M for a broken nose is absolutely absurd. For an award like that, the defendant would need to be grossly negligent and would had to have caused far greater bodily harm than that.

From a personal example: Last year, my twelve year old daughter slipped and fell at a home improvement store, and broke her hip. The reason she fell was because she turned a corner and slipped on a wet area. The store was aware that this area regularly got wet, wasn’t necessarily visible to those turning into that area, and did not provide any warning signs, whatsoever. Thus, they were negligent.

We are suing the company behind that store, primarily because we know that if we didn’t, they wouldn’t be likely to agree to pay for all of the medical expenses and possible future health problems related to the broken hip. We’re not trying to get even remotely close to $1M, though.

oh my

Stupid! Stupid!! Stupid!!!! and if she wins this law suit it will be more stupid!!!!


The report is not complete. Questions still arise. Did the old lady damage the glass? What were the clean up costs after she, apparently, bled all over the place? What was the size of her nose? Did she need and have release papers from The Home? Where was her travel companion? (This sounds like a set up to me.)

It’s bad enough visiting the Apple Store and having sticky toddlers mauling the goods and incapable of looking before they turn. Now the elderly are let loose in the stores. How do the tech laws related to age and agility fit in to all this. The lawyers are going to make a killing off this one.

Lee Dronick

The report is not complete.

Exactly. Did she run into the window or closed doors. Was she alone or accompanied by someone who could have stopped her. Were there displays in the window that would indicate that it was not an entrance. Was the lighting such as there would be reflections on the windows. Were the doors opened or closed. Most all of us lose vision, hearing, and other senses as we age, that may or may not have been a factor.

Take a look at this image of the store front. Was that door mat on the ground indicating that it was an entrance. There are door handles that tell someone this is the entrance.

Please understand that I feel for the inured woman, I have a mother that age. Just that I want more facts before I place the blame.


I find it interesting the spin different news outlets are putting on this. TMO is fairly even handed in their Just The Facts headline “Woman Sues Apple for $1M after Walking into Glass Wall”. Compare that to Mac|Life that entitled the story
Octogenarian Outwits Dr. Evil, Wants One Meel-yon Dollars for Walking Into Apple Store Glass

Just a little bias in that reporting.


I have my suspicions what my lady was after at this store. In an urgent fit of irregularity the company logo was mistook by her bad eye?


Please understand that I feel for the inured woman, I have a mother that age. Just that I want more facts before I place the blame.

The only blame, in this case, belongs to the shyster lawyer who has convinced this woman to go after an obscene monetary reward, just so that he can get his 30%.

Again, even if Apple were in any way negligent, in this case, demanding $1M in recompense is nonsensical.

Lee Dronick

Yes MOSiX Man and if she wins then she probably isn’t going to get the 1 million, I doubt that the lawyer is working pro bono. I just had another thought that may or not be a defense; The store passed local building code.


Stupid f*****g cow!

Wait a minute!  Her name is PASWALL?  Bwaaahahahaha!


Typical immature comments. You know why this doesn’t happen more often? Because it is normal for large glass walls and windows in public buildings to have subtle markings etched in the glass (no, not bright orange signs, Mosix Man) as a visual cue to prevent this kind of thing. I am sure the store keeps that glass meticulously clean, and while the woman certainly knew the store was not open to the outdoors, that doesn’t mean she could see exactly *where* the wall is.


@dhp: You’re entitled to your views, but nothing I said was childish. My primary point, with the ‘bright orange signs’ comment, was to show how ridiculous it is to say Apple is in some way negligent for having storefronts made from clear glass, and to point out how today’s society seems to expect warning signs and/or safety equipment to prevent them from any kind of harm - even if such harm would normally be considered an accident on their part.

Apple may not have etched glass in the front of their stores, but did you actually look at the picture of the storefront in question, here  (as provided by Lee Dronick)? First, there is quite a bit of a reflection on the glass. Also, there are very obvious seams in the glass, every five feet or so apart. Spaced in between those seams are signs that obviously (to me, anyway) that the area is not a throughway. Finally, there are wide open doors, with large handles, and an area on the ground indicating the entrance.

Now, as you insist - and as I also indicated above - the woman may well not have (for whatever reason) actually seen the Window. But in any reasonable scenario, a person walking into a glass wall that they didn’t happen to see, would be embarrassed, take it as a cautionary sign that they need to be more aware of their surroundings, and, if necessary, seek medical care to take care of any injuries that they had just inflicted on themselves. That covers your question about ‘why this doesn’t happen more often?’. I’m sure people accidentally run, face-first, into glass walls, fairly often, but reasonable people wouldn’t even think of claiming that the event wasn’t their fault, even if the clear glass wasn’t immediately obvious to them. It is a shame that the woman sustained a broken nose due to her accident, but that’s all this was - an accident on her part.

Again, the real harm done here is by the lawyer insisting that this client is deserving of a relatively huge cash award for her ‘damages’. If the plaintiff actually wins this award, or manages to get Apple to settle for a big portion of it, that sets yet another precedent for further frivolous and outrageous lawsuits.

Lee Dronick

Just to clarify, and to give credit to the photographer, I did not take that photo. I only linked to it. Not that I don’t own photos of Apple Stores.

I need to reiterate that we need more particulars about this incident.

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