Uber announced a new Quiet Drive option in which customers can request that their driver not speak. Techcrunch reported that the option is available to Uber Black customers.
Uber did extensive research of drivers’ perceptions in the three months it took to develop the feature. But due to employment laws, it can’t actually require that drivers abide by user requests for quiet, though they might get negative ratings if they ignore them. Ghajar insists “It’s not mandatory. The driver is an independent contractor. We’re just communicating the rider’s preference. The driver can have that information and do with it what they want.” Given premium rides often cost 2X the UberX price and over 3X the UberPool price, Uber could make a lot of money encouraging upgrades.
Check It Out: Quiet Drive Option Arrives on Uber Black
