Apple customers have complained about various glitches in the MobileMe launch, including incorrect billing for the trial period, delayed pushes and some lost data. On Wednesday Apple apologized and offered an olive branch.
Appleis Bill Evans told Macworld.com, "The .Mac to MobileMe transition was a lot rockier than we had hoped but everything is now up and running. We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge."
Michael Gartenberg, VP of research at Jupiter Research complimented Apple for acknowledging the problem, then offering a gesture of goodwill.
The MobileMe extension will appear in user accounts in the next few weeks, according to Jim Dalrymple at Macworld.
While Apple claims that everything is now "up and running," reports of some lingering problems are still arriving at TMO.
No Comments
Add your comment