Apple has added two new articles to the Knowledge Base regarding a PalmOS device failing to sync with no error message, and how to use disabled conduits. Appleis Knowledge Base (sometimes referred to as the KBase) is a central location for all of Appleis support documents and other important information.
If your PalmOS device appears to sync, but doesnit, and no error message appears, you may have to activate the iSync conduit in the HotSync Manager. Apple provides the howto:
Symptom
iSync appears to sync your Palm OS device, but it in fact skipped it. No alert appears to show that your Palm OS device did not sync.
Products affected
- iSync 1.0.
- Palm OS device
Solution
Make sure the iSync conduit is activated in the HotSync Manager. Follow the steps in technical document 61768, "iSync 1.0: iSync Conduit Must Be Activated From HotSync Manager".
You can find this new Knowledge Base article at Appleis Web site.
If you have noticed some of your conduits have been disabled after installing iSync Conduit for Palm, that is because the installer disables conduits which it believes may conflict. Apple explains how to change this:
Installing the iSync Conduits for Palm automatically turns off conduits the installer believes may conflict with the iSync conduit.
When you use the iSync Palm Conduits installer, it will assume that you want to use iSync to synchronize your Palm calendar, address book, and to do list with iCal and Mac OS X Address Book.
If you decide to uninstall iSync, or if you feel that one of the disabled conduits will not conflict if configured properly, you can use these conduits again by dragging them from:
/Library/Application Support/Palm HotSync/Disabled Conduits
to
/Library/Application Support/Palm HotSync/Conduits
Be sure to configure the conduit(s) in HotSync Manager.
You can find this new Knowledge Base article at Appleis Web site.
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