Apple’s India Move Upsets Users

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Appleis recent move to open a tech support facility in India has angered some Mac and iPod users who envision poor experiences as a result, but Indian consultant Harish Bijoor told The Economic Times: "For different price levels, you get different quality of service. There are some who pay low for their call center operations here, and they get lower quality service -- but India also has the capability and skill sets to offer high quality service, provided the outsourcing company pays for it."

The publication noted a CNNMoney.com story that quoted a Dell spokesperson as saying: "On the consumer front, one of the companyis best-performing sites in terms of customer satisfaction is located in Bangalore." KS Narahari told The Economic Times: "It is easy to convince people to come and work here. Talent available here -- both technical and non-technical -- is good."

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