MacsDesign Studio has released a new version of Web Help Desk bringing it to version 5. Web Help Desk is a Web app designed for IT support. This beefy release has many features as well as MacOS X Server support. According to MacsDesign Studio:
MacsDesign Studio today released Web Help Desk 5, a ground breaking new web application for managing IT support. Harnessing the power of Apple Computeris® industry leading application server, WebObjects 5, Web Help Desk can meet the needs of technical support groups managing thousands of clients and assets at multiple sites.
Web Help Desk is accessed entirely via its web browser interface, thus no special client software is required. Because Web Help Desk is written in Java, it can run on any operating system with Java 2 Platform, Standard Edition runtime installed. Supported platforms include MacOS X Server, Windows 2000, and Solaris 8.
- Object oriented design providing a rich, modular, flexible and extensible architecture that scripted web applications based on ASP or PHP cannot match.
- Intelligent business logic to determine which technician is assigned to a new job ticket. Using a combination of location, problem type, and load balancing, you always get the right tech for the job.
- Asset management features that let you take control of both software and hardware assets. Powerful parent/child relationships allow asset groupings that make tracking related assets much simpler. Purchase orders can be stored and the application will automatically calculate warranty and lease end dates.
- Graphical reporting module that creates dynamic GIF image charts, so youill always know how your technicians are performing, and which locations are in need of extra assistance.
- E-mail alerts that keep both technicians and clients up to date on the status of a job ticket.
You can find more information about Web Help Desk 5 at the MacsDesign Studio Web site. A corporate base license is available for US$3000.00.