MGG 280: Battery Life, iTunes Accounts, Spotlight Searches

John and Dave kick off the week with a podcast full of your questions, their answers, combined tips, and valuable stories from the lives of your two favorite geeks! First it’s Dave and John answering questions about dealing with multiple iTunes accounts and best practices for prolonging the life of your MacBook or MacBook Pro battery. Then it’s follow-ups from previous shows, including PowerLine, application switching, AppleCare and more! Don’t miss it — this episode is free today, so download and enjoy!

MGG 280: Battery Life, iTunes Accounts, Spotlight Searches

Aug. 16, 2010 — Download: MP3 Version or AAC Version

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2 Comments

David

I wanted to add my two cents regarding Apple Care. I have a MacBook Pro 15 inch that I purchased 3 years and two months ago. During the warranty period I have had the Logic board replaced, the Super Drive replaced, and two batteries replaced all at no charge to me. So a couple of weeks ago I was traveling and found that me MacBook Pro shut down after about 20 minutes, no warning just off. I was able to run with the power supply plugged in so I was able to keep on working.

When I returned I took my computer to the Apple Store and spoke with a Genius and he agreed that there was an issue with my battery. He also noticed that I had a rev 2 logic board and thought he needed to change the heat sink. They offered to do the repairs at no cost to me, wow to put it mildly. As they had to order the parts I asked if I could bring it back on the following Monday and this was fine. I was able to back all the data off my drive before I returned on Monday.

I planned to be without my computer for a couple of days so I was shocked when I got a call on Tuesday letting me know my computer was ready. When I picked up my computer I found on the work order that they had not only replaced the Heat sink but also replaced the Main Logic Board again and gave me a new battery, all at no cost to me!

There is a reason that I buy Mac products and pay a premium price, it is the service. I have owned HP laptops and various desktop PCs over the years and I know that those manufactures would not have done 1/2 of what Apple has done for me. From the service at the Apple store to phone support they understand that I am the customer, not always right, but always the customer.

Just wanted to add my accolade to the growing list of people that have had incredible experiences with Apple.

kornco

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