MacsDesigns Studio Updates Web Help Desk With FrontBase

MacsDesign Studio has released an update for Web Help Desk, bringing it to version 6.2.3. Web Help Desk is a Web development app designed for IT support. The update features performance enhancements including an added FrontBase database and multi-level problem catagories. According to MacsDesign Studio:

MacsDesign Studio today released an update to its highly successful Web Help Desk technical support solution. Designed for education and enterprise customers, version 6.2.3 introduces a free embedded FrontBase database and multi-level problem categories.

New Features Include:

  • New embedded FrontBase database ready to run out of the box at no additional cost
  • Simplified database and LDAP configuration
  • Supports traditional LDAP and Microsoftis Active Directory
  • Multi-level problem categories
  • Streamlined client problem reporting
  • Job ticket open time takes work hours and weekends into account
  • Customized asset and job ticket search capabilities
  • Improved FAQ search and display
  • Support for WebObjects 5.1 and 5.2 on Mac OS X and Windows 2000 and Tomcat Servlet deployment on Linux
  • Improved handling of e-mail based problem reports

You can find more information about the Web Help Desk update at the MacsDesign Studio Web site. A Web Help Desk 6.2.3 corporate base license is available for US$3,000.00.