Come January 15th, Verizon Wireless customers, if they’re not careful, could be paying a $2 fee just to pay their bill. There are ways to avoid this fee, so it’s key to understand when it does and doesn’t apply.
In a press release today, Verizon Wireless announced a new “convenience fee” that will go into effect starting January 15th. It only applies to customers who opt to make a single payment either online or by phone and is meant to offset the costs to support these single payment options.
Customers who use electronic checks or are enrolled in the AutoPay plan will not pay this fee. Nor will customers who use their own banking service website, send in paper checks, use gift cards, or pay at a Verizon store or a kiosk for bill payment.
If the new convenience fee will apply, it will be disclosed up front and during the transaction and should not be a surprise. It seems that with a little pre-planning, customers may be able to avoid this fee altogether.