iTunes 12 is Apple’s Worst Software Ever, Should Be Withdrawn

| In-Depth Review

Executive Summary

For many people, music is a very important part of their lives. It's so important that Apple's iTunes should be the finest example of what Apple developers can build. It should be up to Apple's standards as best-in-class software. Unfortunately, iTunes 12 has a subpar user interface, and in a panel discussion, three TMO staff members judged judged it to be the worst software Apple has ever produced. It should be withdrawn from the market.

The User Interface - Presentation

iTunes started out as an application that allowed Apple customers to play music extracted from their CDs. However, as soon as the iTunes store opened, iTunes became a vehicle for the sale of music. That's fine so long as painstaking care is taken to ensure that the music player portion is the very best, most intuitive software that Apple engineers can devise. iTunes 12 fails in this regard.

For example, let's take a look at a collections of objects. Just as a library is a collection of books, a music library is a collection of songs. A playlist is also a collection of songs, but it has a special nature. Think of it as a small library of your favorite things. And so, a library is a collection and a playlist is a collection.

iTunes 11 respected that metaphor by using the sidebar (though the sidebar had to be turned on) to organize and display collections: both libraries and playlists. It looked like this:

iTunes 11: libraries in sidebar, labelled.

One can see at a glance all of one's libraries (Music, Movies, TV Shows and so on). Further down, one can also see one's collections in the form of playlists. One can expect with confidence that clicking on a named library will focus on that library because of where it's located visually and because the icon is accompanied by text.

With iTunes 12, in contrast, a shorted series of icons is now shown horizontally, and the text is removed. One's first reaction may well be: Why is this list so short? Where's the text? What happens if I click on one of these icons? And, oh, by the way, where's my sidebar, my collections of things, my music and playlists?

iTunes 12: library list is barren.

This is a two-fold attack on the user's psyche. First, one is visually confused. Then one immediately wonders if there's a way to make things right again because, in Tunes 12, the default is Album view. That divorces the user from the immediate contact with songs as items in a list. One is forced to start tinkering. Eventually, one finds that it's possible to display both one's music and the playlists. See, for example, "iTunes 12: Bringing Back the Library and Playlist Sidebar."

With some experimentation, one finds that clicking on the three dots (...) brings up the list of libraries and text accompaniments. But that's only for editing, not selection. If one clicks on a library there, it's added to the horizontal list but then one finds it's not checked in the edit box. Confusion ensues. Worse, de-selecting an item in the edit box doesn't always delete the display of the library in the horizontal row of libraries. I found that I had to quit and restart the app or click on another library to make it go away. It's a veritable dizzying roller coaster ride in this part of the GUI.

In order to focus on functions within a library, there are tab-like options spread across the top of the window. They are familiar and traditional. For example, in the Music library, we have My Music, Playlists, Match, Radio, and so on. While I have no problems in general with using these tabs, I have a quibble about how they work. First, if you select the Movie library, there's a playlist tab. If you select it, you still see your song playlists. That's unexpected. Second, the tab metaphor, which we are accustomed to, disappears when we connect an iOS device. More on that below.

Which mode are we in? Movies or music?

Next - More on the User Interface Issues.

Product: iTunes 12

Company: Apple

List Price: Free



None noted.


Counterintuitive, confusing and inconsistent.  Flat and ugly.

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Lee Dronick

It is the hockey puck mouse of software.

Flat and ugly? Bring in some skeumorphism


Hmmmm… I understand that all I do with iTunes 12 is listen to music, I don’t do Movies, Books, or anything else through iTunes, so maybe my view is skewed. I don’t see the issues with iTunes 12 everyone is freaking about. I like the Album view, as opposed to list, and I think iTunes 12 displays it beautifully. My first and continued reaction to iTunes 12 is that it does what I use it for, and does it well, and I love the new flat look (totally subjective), and any other look would clash badly with the rest of Yosemite.


Worst EVER?  I’m sure we could dig up some gems from 1992-1997 that’d give it a challenge. smile

That said, iTunes 12 is a mess, and could use a big Jobsian dope-slap.


I’ll just say that I filed 11 bug reports so far against iTunes 12. All just basic user interface issues. And all real bugs where something just doesn’t work. Ok, one bug report was “functionality X is either gone or so well hidden that I can’t find it” and I found it an hour later - but surely that’s a bug as well.


I agree with what you said, mostly.

iTunes 12 is unintuitive and hard to use. It’s so bad I not only don’t listen to my music, I don’t use it as much as I used to for what is for me my primary use, that is getting things from the iTunes store, movies, TV shows, etc. as well as playing material from my own library. This is costing Apple sales. iTunes12 is a fail on every measure and whomever designed and approved this POS should go back to Design School for a refresher on GUI and user interface design.

The only place I disagree is with iTunes 11. Yes 12 is worse than 11. 11 was at least fusible, but 11 was no paradigm of greatness either. It was buggy, contradictory, confusing, marginally stable and slow. I’ve said for a number of years now that Apple needed to scrap iTunes completely. Throw every bit of existing code away and start over. They need to make several slim fast apps. one for music. One for Movies and TV shows. One for accessing the store. One for syncing iOS devices to your libraries. Etc. Only if they do that will Apple stand a chance of ending the downward spiral that has been iTunes for the last several revisions.


I could get used to the crappy interface… i cannot get used to incredibly degraded performance. iTunes 12 is alarmingly slow working with the same library that worked just fine with iTunes 11. Whatever Apple did, they made iTunes 12 very ineffective at managing larger libraries.



Absolutely agree. Worst setup ever. Where the hell is my side bar to push songs from Mac to iPod. Ridiculous! Every time Apple does an update they have to screw up the format that all the users are accustomed to and all it accomplishes is pissing people off!!!


Have to agree with most of the article and the comments. Version 12 is the THE most unintuitive version of iTunes yet. I find it hard to believe that anyone at Apple thought this somehow represents an improvement. I wonder - does Tim Cook have any say in this sort of thing, or does he does just rubber stamp these kinds of projects? Does he even use it? Because if he does, and he thinks this represents Apple at is best, then, for the first time, I’d be inclined to think that TC was not the best choice for CEO…. I know that Apple stock is high right now. But when you’re at the top, you have be extra vigilant. iTunes 12 is sloppy and should never have seen the light of day.


Didn’t Apple realize that by removing the sidebar, this will make it more inconvenient to push songs from Mac to iPod?


Very much agreed. And fix the shuffle algorithm while you’re at it, Apple. Random would imply it isn’t the same sequence each time. wink


Where have you all been? iTunes has been utter GARBAGE since it’s inception along with the other “worst app ever” iPhoto. They both have the most ridiculous interface and filing systems that do NOTHING for “organization”.  The whole idea of the inscrutable Library is so stupid it’s beyond belief. I must have 3 or 4 dupe copies of MP3s all over my terabyte of hard drives all because of iTunes. and the crappy “pointer” system of file (lack of) mgmt.  Utter sh*t. And, apple has ZERO to say about how to fix it. I recently bit the bullet and did an iTunes upgrade against my better judgement for the first time in at least 8 years, and YUP. It screwed up my entire system = throwing songs away, hiding others, duping others. I knew better than to trust Apple and they didn’t let me down,  again.

Lee Dronick

The squeaky wheel gets the remake. Send feedback to Apple, there is a link under iTunes on the menu bar.


Send your comments and just don’t buy anything for as long as you can hold out.  THAT will get their attention.  iTunes is for content management first and sales second.  Seems they are so focused on streaming (DOA for me and Taylor Swift agrees) that they don’t care if this things works or not.  I am actually holding off on buying a new iMac until this thing is fixed because I manage a lot of music and 12 is everything the article states.


Call me Ishmanal …

I like to have my metadata just so: sort on performer’s family name, year of first release (not year the record company put in the iTunes Store) and so on. iTunes 12 just screwed up my workflow: the keyboard shortcut to the Info pane often doesn’t work; the pane is some new type that does not work with clipboard managers (clipboard managers from the Mac App Store, I might add); fields I had been using don’t appear for particular media types because Apple has decided they’re not relevant…

So, yes, just for this issue, not mentioned in your article, I’d give it a high POS score. Mind you, Mail, which was in good health, but has not yet fully recovered after it was the target of a drive-by shooting between Mountain Lion and Mavericks, is another contender.

Paul Goodwin

Too bad. I haven’t gone to Yosemite yet (waiting for smoke to clear, and am a little worried my mod-2010 iMac will slow down).

iTunes 11 was a major step down from iTunes 10.7, which I think was the last really good iTunes, and after OS 10.8, you couldn’t go back to it. ITunes 11 took away multiple window views where you could take advantage of the huge monitors and work on several song lists simultaneously. There are literally hundreds of complaints in Apple Support Community / iTunes. And many have voiced their opinions to Apple about the direction of iTunes. It’s disturbing that things are worse.

The application has become less of a database management tool and more of a store portal. Seems like the latest version pours on non-intuitive design to the mess.

I urge everyone to give Apple direct feedback at:

Not sure they are paying attention to the feedback though. It’s been a long slide down hill on this once great App. They don’t monitor feedback in the iTunes Support Community, but if enough people give them constructive comments using the direct feedback page, maybe they will.


@Paul Goodwin - I have a 2007 iMac and 2009 Macbook Pro and the upgrade to Yosemite has not slowed them down. Not that they were fast with Mountain Lion, but Yosemite has not made it worse.

iTunes 12 feels foreign. I don’t use iTunes much, mostly for ripping and managing songs on my phone. I haven’t done any of the former with 12 but I performed the 8.1 update and it was a little bit disorienting. I too was put off by the sidebar “tabs” when the phone was mounted.

I always try to put myself into a frame of mind that says, what if I was just firing this up for the first time. Does it make sense in this instance, ignoring the old ways? In this case, the software is not internally consistent and it’s unsettling. I am trying things to see if they will do what I want and I don’t have confidence that I will get the result I seek.


Thank you, thank you , thank you!

I couldn’t agree more really an awful update of a not great software to start with. It seems it’s about change for the changes sake. Hopefully someone at Apple is taking note.
While I’m at it, would it be so difficult to remember where you where in a song list, when you just want to switch to radio for a while. Listen usually to talks in the car and have to remember where I used to be.



iTunes will unfortunately be crap as long as it tries to be a media center/sales hub app. It’s like a corporation that has become to large and needs to be broken up. iTunes needs to go back to being a place to manage audio. They need to come up with another app to handle the managing of i-devices, and then another app to handle video. If not, and it continues to be in control of everything then STOP CALLING IT iTUNES!


Am I the only one that finds it a bit odd that iTunes 11, which was possibly the worst Apple software of the 2000s before iTunes 12, is being held up as the shining standard of software design?

I am impressed by their ability to continuously take steps backwards on iTunes.  It is now so slow and unwieldily that on a 2 year old machine Photoshop loads and runs appreciably faster.  That takes dedication.

Nuke it from orbit, it’s the only way to be sure
- iTunes return to its roots, and let it focus on QUICKLY organizing, sorting, and playing music.  I haven’t made a new non-smart playlist in about 3 years, simply because the software is too slow.  Even bought a new computer, and that didn’t speed it up.
- Create a light media player (though at this point it would take a lot to make me switch from Plex) that can tie into music and movie libraries, kinda like iDVD could just read the library files and work with them
- Create a separate iPhone management tool, that can read the relevant library files (and perhaps fix wireless syncing so that both computer and device do not need to be restarted for a successful sync).  Trying to do a manual backup so I could switch to an iPhone 6 was such a headache
- Books, Apps, Photos?  Get them out of iTunes since their inclusion clearly is hindering speed and design


And, the hits keep on coming. Let’s consider using the GetInfo pane. Entering data in the GetInfo pane is pretty much a disaster.

I spend a lot of time in the GetInfo pane. My library is mostly classical so I need as many fields as possible and I have to reformat text to make it shorter. For example, I will rewrite “Symphony No. 3 in G Major, Deutsch 200, Movement 3, Allegretto” to “Symph ᶿ3 ~G D200 ▰3 Allegretto”. I also use the groups to indicate the type of work, such as “String Quartet” and the comments field to enter ancillary information. 

Here’s my list:
Fields such as Grouping and Comments are hidden so I have to click on the add field button and open each of these fields individually for each song. Adding the fields changes the layout of the GetInfo pane so I find I have to search for the new fields. Moreover, the field names are grayed out and faint, making them hard to see (gray used to mean not accessible).
The edges of fields in the pane are not marked which makes the fields hard to click into in order to enter text in them.
The notes field is even more restricted than it was in iTunes 11 and it does not allow any hard returns. In the previous version, you could in input option return, or if there were hard returns in a pasted text stream, those returns would be respected. Now, iTunes refuses to even paste text that includes a carriage return. I have to paste the text into a word processor, remove the offending character, then paste it into the GetInfo Pane. What’s the sin here? This is an aggravation of an old problem of fields with needlessly restricted input requirements. Why couldn’t the Notes field allow 500 words of the user’s choosing, even if one had to scroll to see them all? Why couldn’t the “year” field accept “Abby Road, September 10, 1967”. It all reminds me of East German border guards.
Finally, when you GetInfo on a song, that song is highlighted in the Playlist window, so you know what song you are modifying. Previously in iTunes, if you used the navigation in the GetInfo pane to go forward or back in the playlist, the highlight was updated in the Playlist window, but no more! The Playlist retains the old, false information. Even worse, when you change a field, such as song name, the order of songs in the main iTunes window may be updated and the order of songs may be changed. If you use the back arrow in the GetInfo pane, it does not navigate to the song that is above the current one in the playlist, but to the last song you modified. This behavior is not what I would most like; it is OK, but without any highlight to tell you where you have gone, you have no idea of what song you are altering.
The overall comment is this. The GetInfo Pane is now wrongly treated like a Contacts entry. Contacts are most often read, and the sets of data are highly varied. The GetInfo pane is largely used for entering the data that organize and/or are seen in playlist windows. So, what is most important in the GetInfo pane is usability in data entry workflow. The field names should be clearly visible. The layout should be consistent. All fields should be visible and navigable with tabs.
The GetInfo pane is iTunes 12in microcosm. As an information designer, I learned long ago that beauty is not in itself a virtue. It arises as the result of a well integrated design. Where it is sought after for its own sake you get results like iTunes 12. iTunes 11 was pretty good. With ingenuity, it could handle complex organizational problems. It would have been great to have another free field, and there were a number of simple improvements to the column browser and sidebar that would have really helped. That’s not what we got. Someone has lost his way.


@PKS: Yes, Get Info has turned to an absolute pain. I bet some idiot user interface designer decided that having gaps and empty fields would be aesthetically wrong and put that change through, without having enough brain cells to consider what damage that does to the user experience.

@Idiotic user interface designer: May you get “I designed iTunes 12” tattooed on your forehead. May you lose your job, never find another one, sleep in the streets, be pissed on by all Mac users who see you. That’s what I think about you.

John Martellaro

gnasher729. It seems you’re poking at no one in particular.  Still, we frown on these kinds of personal attacks.  I’ll be watching.


@PKS Could not agree with you more regarding the “Get info” function. It’s insane. If this is Ives’ idea of a good GUI, then wow. Just wow. If he had anything to do with this, even approving it, then he has no idea about what constitutes a good user interface….

John Francini

There’s a workaround to the Get Info window behavior. The old window is still there, but buried.

In iTunes 12, you can get the old Get Info dialog box by right-clicking on a selection, holding down Option, and selecting Get Info from the popup menu.

Hat tip to Kirk McElhearn:



Yes John, pretty bad - I know we are supposed to be “surprised and delighted” by Apple’s new offerings but so far I’m only surprised.

Snow Leopard really was the pinnacle. Not just the OS but also the accompanying applications. I have a G5 running Leopard with iTunes 10 and iPhoto 8 and it’s great.

I hope iTunes 12 doesn’t portend a equally bad new iPhoto.


Thank you very much, John and though you to Kirk.

I think we will see more of this. It’s symptomatic of dominant visual aesthetic across OS X. Apple is developing simple interfaces that are hard to use. Apple seems bent on unify the interface across apps that have different requirements, with an absolute commitment to Interfaces that are “simple”, that is, have low parts count, that are visual subtle, and that have an “elegant sparseness.” It is not working all that well for usability.

Pages has the same kinds of problems (though not as severe) as iTunes, with its wastefully large sidebar. The sidebar is mostly white space, with few control icons while important functions are hidden. The controls themselves are disparate in their appearance and operation, and the layouts are unresolved. The grayscale contrasts and rules are so subtle that one has to search for them, which renders them unable to fulfill their major job: to alert the user to the functions and how they are organized, and to guide him or her to the wanted control.

Let’s hope they are on the way to finding an interface language that really works.

Paul Goodwin

cropher - thanks for the info. I’ve had a few others tell me OS 10.10 didn’t slow their older machine down. My other problem is my iPad 2 and iOS 8.1. Not sure about making that leap. My prior phone was an iPhone 4 and when I went from iOS 6 to 7, it slowed down. And my iPad 2 is memory strapped even at 32 GB with iOS 7 - I get at least a couple of apps quitting aeach day and I believe it’s memory related. I may wait until I get a new iPad and upgrade everything at once.

It certainly looks unaminous that iTunes has turned into a mess. I hope everyone gives Apple some direct feedback at the link in my post above.

John - it sure sounds like iTunes 12 has supplanted iTunes 11 as the worst software Apple has ever created. I wasn’t happy with what they did with iMovie either. When it was originally release, it was simple, powerful and intuitive. Now it’s anything but.

Paul Goodwin

There’s an interesting article at the back of the Nov 2014 Road & Track by Bob Lutz called Bad Car! He explains what happened internally at GM when the Pontiac Aztek was developed. It tells about how they set internal goals that meant nothing to the customer, a dictatorial leader (I don’t know who the iTunes lead at Apple is), how he wouldn’t hear of any negative comments, how people were afraid to confront that leader, how it failed market research but the GM machine was in denial of it, and how even after the product failed in the market, they believed it was a great program because they met their milestones and were on time. Worth buying that issue of the magazine. I fear that a lot of what happened at GM is likely happening at Apple with iTunes. It’s a big business in itself, and they may be doing too much looking in, instead of looking out.


I must say I’m a little disappointed in the tone of this review, as well as the overwhelming tone of the comments/complaints following. I little explanation. I know there are temperaments that tend to dislike change, and resist it, preferring what they know and are familiar with—if it ain’t broke, don’t fix it—sort of thinking—and generally, to such types “ain’t broke” means whatever they are doing right now, regardless of whether or not it is broke. wink And supposedly, the wonderful folks on this site don’t typically fall into this mold—maybe a bit more circumspect when looking at the new as it comes than some other folks, but generally, the folks here tend to embrace the new. This is one reason I enjoy this site—not jump in first, and then realize there are sharks—but jumping in nonetheless…

I don’t consider myself a front-runner, nor bleeding-edge early adopter. But I do like experiencing the new things, if only vicariously through folks like you guys here. grin I’ve been a user of iTunes since it was called SoundJam. wink I’ve gone through every iteration Apple has foisted upon us, and have seen nothing but degradation and confusion arise ever since the creation of the iTunes Music Store, when Apple first tried to shoe-horn new functionality into iTunes. It has gotten consistently more hacked and confusing as time has worn on—Apple trying to shoe-horn new functionality while retaining some sense of consistency with the old, and it has been a painful journey.

But to me, with iTunes 12, Apple has finally seriously attempted to bring cohesion and consistency to the interface, and just throw away all that was old and confusing, and downright ugly. I see this as a good thing. When I first opened iTunes 12, I was like “whoa… what’s this?” So I started playing with it, and read a couple things online, and then suddenly, it all clicked. There is finally consistency and logic behind all the choices that makes real sense. While I think there is room for improvement (the shuffle/repeat buttons, for instance, and making it clear what the many categories are in the top-left row), overall, it is the most consistent and sensible approach Apple has taken to iTunes in years.

I think that a large part of the problem here is that Apple, like it usually does, decided to leave the past behind, and design entirely for the fresh, new user, who is approaching it without any preconceptions or habits/practices, and offered them something they can come to terms with quickly. To me it is both logical and clear, and while it took me a while to come to terms with it, when it made sense, it really made sense. I like it, and wouldn’t want to go back to any of the previous versions already.

So, I just don’t understand the vitriol in the title, that it should be withdrawn. Heavens, please, NO! I also, sadly, get the feeling I’m in the presence of a bunch of old men yelling at the neighborhood kids to get off their lawn. wink

I hope I don’t sound too critical or negative. I’m trying more to poke some life into you folks. Sit back, take a breath, clear your head, and try again. There’ an awful lot to love about the new iTunes. It finally makes each of its many varied features and capabilities clear—like John said, there once was the iTunes Store. But it was a mumble-jumble. Now it’s Music—mine and the Store. It’s movies—mine and the Store, etc. Like I said, it could use some tweaking, but this is the most clean and clear approach to iTunes in a long time, and it’s refreshing to me, and I’ll take that over 11 any day—and every day.

Paul Goodwin

Clean and unintuitive isn’t better


John et al:

Having just landed back in the field, I’m just trying to catch up to my TMO reading for this past week. Jet-lag aside, I am somewhat bemused by the article and the follow-on discussion thread. I side somewhat with JonGI, at least insofar as I don’t see iTunes 12 as a total clusterflop that should be ‘nuked from high orbit’ (although great imagery there, @parallax1).

Like you, when I first downloaded then opened iTunes 12, I immediately encountered differences from the functionality of iTunes 11. That said, I never regarded anything in iTunes 11 as sacred or inviolable; although without doubt, there was a clear progression across successive iterations that continued to build on a theme until iTunes 12, which is an obvious rethink, and in my view, an attempt by Apple to address past criticisms.

For example, the icons across the top represent, in my opinion, an attempt to respond to the oft-repeated demands from users to separate the hitherto reified functions into music, movies, devices, etc. I thought this followed organically from Apple creating a separate app, for example, for the iBookstore and iBooks on the Mac. These functions, apart from iBooks, are all still housed in iTunes, however they are now separately accessed and engaged, without requiring a separate app for each (no mean feat to create separate apps that still work harmoniously across both Mac and iOS hardware).

The formula wrought by Apple is by no means perfect, and much of the criticism is rightly aimed, insofar as intuitiveness is concerned. I concur that this needs to be addressed, however it took me no more than an afternoon to figure out the essentials on 12 and just roll with it. Perhaps my personal priorities simply don’t permit me to get too worked up over thematic shifts (as opposed to the gentler ‘drifts’) in software design and function; but I find that these do little to slow me down, more like a slight temporary shift in rhythm before regaining stride, balance and momentum.

The only times I become concerned is when an industry standard is either absent or disabled, which sets a piece of software at a strategic disadvantage, and may cause me to abandon it - which has happened more than once. I see no counterpart to iTunes in the industry, so perhaps have no external reference frame upon which to realise how dissatisfied I should be. I continue to use iTunes as before, which includes streaming my supported classical music stations which I have added to iTunes and which I now stream (I prefer playing these, as I substantially support both stations), playing my stored music, TV shows and movies, and downloading yet new ones, and rapid transfer to music and video content between my iOS devices and Mac.

None of these actions have been disabled, so from my end, I have no complaints. As for intuitiveness, yes, it can be improved, and I’m confident that Apple will see this and other columns and respond with a timely course correction.

Paul Goodwin

wab95. You’re right on about there being no good alternatives. Given the complexity of what iTunes is, it’s still a good app.


I don’t understand all the vituperation either.  iTunes 11 was actually for me the big jumbled mess.  With iTunes 12, pretty much everything I try to do on iTunes is executable using a sequential decision-making process:

First decide what type of material you want to listen to or watch.  That would be the buttons on the left of the button bar.

Once you make a choice there, move on to the center grouping of buttons and pick the option there.

Then from there, move on to the button on the right which gives you sorting options.

That’s it.  What’s the fuss?  I’m not saying it’s perfect as it is, but it certainly is simpler than the jumble that was iTunes 11.  At least for me.

The thing is, you have to let go of everything you’ve grown accustomed to with the previous version.  Just like you had to do when FCP-X came out.


I still wish iTunes would allow multiple fields for “Artist”.  So when it’s a duet by Bennett and Gaga, you enter Tony Bennett and Lady Gaga separately and if you want to search all the songs that Tony Bennett sang, either solo or with other artists, you’ll find them all with one search term.


Like so many other Apple products, this new iTunes is pushing to to seek out alternatives. First it was FCPX which steered me away from Apple video software to this day and for the foreseeable future. Adobe Premiere, even with it’s obnoxious new cloud format, is superior in every other way to FCPX. The new Logic Pro is a waste. I was worries years ago when they bought Logic from Emagic but they retained the quality for a long time and even improved it. Not with their latest bastardization of it. Due to all the third-party investments I have I’ve just reverted to the previous version and will stay there as long as I can than probably move to ProTools.

Many of the things that converted me to a Mac fan seem to be disappearing. I still love apps like Mail, Pages, Preview and others that have retained their simplicity yet evolved to meet new advances in formats and needs. Why they feel their pro applications and iTunes need to be overhauled so often is baffling. When you have something that works great, why ruin it?


I can not agree more: iTunes 12 is the worst software Apple has ever released. Whoever had the idea to eliminate the sidebar that showed both all libraries and all devices at the same time must have been out of their senses. That’s already the end of it.

Taylor Reeves

I hate iTunes 12 because it deleted 3,700+ songs from my iPod and won’t allow me to download any more to it. It essentially broke my iPod and I am livid!!!!! Not spending a single cent with Apple until this is resolved and I get all my music back. I also hate everything about how it operates now. I liked the old version and how it operated this new version is stupid and slow moving. My iPod is like a snail now.

Andee Novotny

Yes. This was definitely a social experiment. How far can a company go in tormenting its customers and still get away with it, provided they have no major competition? Apple can put out any garbage they want now because they’ve cornered the market. This deliberately worthless software. You will not win, Apple.

Alex A

Hate using any version of iTunes.  It’s a crutch.  I want to drag MP3s to the “Music” folder after plugging in my device.  Period.

Stephan Larsson

I agree. iTunes 12 is a turd. I’m only writing this in the hope that Apple read these comments, scraps all their existing code and create dedicated Movies, Tv-Show, Music, Podcast, Syncing apps. This will not do Apple!

Bryan Johnston

Itunes 12 is the worse piece of garbage I have ever experienced in all my years on Computers, its not just that, its the Music App.  they have totally ruined it in my opinion.  In the “music Player” app for instance, where are you when your playing a track because for the life of me I cannot see it.  On itunes itself I can see my ipad but cannot transfer or sync playlists, i can only drag music from my itunes library to my device, Ok i thought maybe i can then make a playlist of those tunes to keep that in my itunes so i can keep a track of what i have on the device…  Nope can’t do that either, select all music and the option is greyed out.  I could sit here and type a hundred expletives at Apple because quite honestly its the biggest pile of shite ever.  I’ve even been looking for another Mp3 player app so i can get back to being able to play certain points in tracks, especially my plays i listen to or radio shows where i have a favourite part, cant even see where to slide along a track in the music player…only itunes   if its there, please help me.  i feel sorry for those folks who have lost their music, it happened to me once   My advice to those is this always keep a copy of your music folder before you change itunes, better still do that and keep your music on a partitioned drive of your computers hard drive away from windows and make a copy of that as well.  I myself always copy the music folder and make a note of the version of itunes, ... and there’s been a few, it’s mind boggling the amount of times they’ve changed this software.  its like some idiot is sitting in an office thinking up ridiculous ways to piss it’s customers off.. and hey jackass , you’re winning!  hope your satisfied.

Bradley Monroe

I’m surprised this hasn’t come up in any comments,  but the ability the use the column browser in your ipod classics music library is gone. A major issue when you are dealing with the need to organize large libraries of music. I could write an essay on all the troubles this has caused me, but it’s a waste of time. Apple software folk obviously don’t read these reviews. I dumped an iphone 6 for a galaxy s6 and that was one of the best moves I ever made. Apple just plain sucks these days. Too bad I’m stuck with iTunes 12 in the mean time to try to organize my media

Cornelia Shields

It appears everyone else knew two years ago that iTunes 12 was a labyrinth devised by Kindergartners raised on video games and Disney cartoons to torture any adults who might actually want to use the app, but I only just “upgraded” so am just now finding it out.  It also seems Apple has done nothing to fix it in all this time so I should just find another app, one with the capacity to actually transfer items ripped from CD onto an iPhone instead of just lying and saying it is, and I am open to suggestions.  What was any adult in charge thinking when they let these tiny tots of terror wreak havoc?  This is probably part of a foreign plot to bring down Western Civilization.  Before, all I had to do to get music (from ANY source) onto my phone was select, drag, drop, end of story.  I have now undergone more than ten days of consulting rocket scientists, wading through moats, hacking at thickets of six-inch thorns, fighting fire-breathing dragons, and have not in that time listened to ONE WORD of ONE AUDIO FILE!  Thanks a lot for robbing me of countless hours and ruining EVERYTHING!
#itunessucks #itunesloons

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