Customers need to remove the band on their Apple Watch before going to get the device repaired. If they leave it on, it will no longer be returned. That’s according to update guidance, reported on by Cult of Mac.

It is now explicitly asking customers to remove them. Its new support document warns that any bands sent in will not be returned. Your Apple Watch band and any other accessories that you send won’t be returned, so please remove them before sending your Apple Watch in for service,” read the updated guidelines. Apple also reminds users who own a Link Bracelet band to “remember to separate the link before you remove the band.” In the past, Apple has been known to return accessories, bundled together, when practical. Apple Watch bands would be be reattached, but they would be sent back to the user. It’s possible that practice has now become too time-consuming.

Check It Out: Apple Watch: Remove The Band Before Getting a Repair

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