It is great when your Amazon order arrives the next day, but it can be tough for the fulfillment facility worker that made it happen. The Verge has shed a light on just how tough it could be. It outlined how the company monitors and fires workers.
The system goes so far as to track “time off task,” which the company abbreviates as TOT. If workers break from scanning packages for too long, the system automatically generates warnings and, eventually, the employee can be fired. Some facility workers have said they avoid bathroom breaks to keep their time in line with expectations. Amazon says retraining is part of the process to get workers up to standards and that it only changes rates when more than 75 percent of workers at a facility are meeting goals. The bottom 5 percent of workers are placed on a training plan, according to the company. An appeal system is also part of the termination process.
Check It Out: How Amazon Monitors and Fires Its Employees