In recent times, reports emerged about the toll being a Facebook moderator took on people. The company introduced access to on-site counselling for staff. However, The Intercept found that some therapists were put under pressure to disclose what was discussed in those confidential sessions.
Access to on-site counseling is one of the few bright points for this workforce. But now even this grim perk has been undermined by corporate prying, according to a letter drafted by a group of about a dozen Austin moderators who work across Facebook and Instagram. The letter alleges that, starting in early July, Accenture managers attempted to pressure multiple on-site counselors to share information relating to topics discussed in employee trauma sessions. This information was understood by both counselors and Accenture employees to be confidential, said several Accenture sources interviewed by The Intercept. It is not clear what specific information related to the sessions was sought by the managers.