A survey of 1,630 people found that among other video chat apps, Apple’s FaceTime got the highest satisfaction score, but didn’t see significant growth in users now that everyone is working from home.
Respondents consider FaceTime to be the easiest service to use, by far: it was ranked highest in terms of video quality and overall satisfaction. However, almost everyone reserved the service for one-on-one calls, and use of the app has barely changed since stay-at-home orders were put in place. Because FaceTime is only accessible to people with Apple products, it makes sense that current circumstances haven’t had a significant impact on the app’s popularity—it is quite likely that users interact with the app in much the same ways they did pre-COVID.
I’m thinking the biggest factor for this is the fact that FaceTime is only available on Apple devices. It’s not a good video conferencing app for businesses with multiple operating systems.
Check It Out: FaceTime Didn’t See Much Growth due to COVID-19