LONDON – Online smartphone retailers in the UK are being criticized for wrongly refusing customers Black Friday deals. UK cellular service provider Vodafone experienced problems with its credit check systems. As a result, some customers wanting the cut-price deals were mistakenly declined. According to the BBC, “5% of consumers experienced the issue.” Mobiles.co.uk, owned by Carphone Warehouse, was particularly affected as it attracted many customers on the back of significant deals for the iPhone XR. From the BBC’s report:
Carphone Warehouse-owned website Mobiles.co.uk and other online phone retailers are facing a backlash from customers wrongly refused Black Friday smartphone deals. A problem with Vodafone’s credit check systems meant that some applications submitted via the contract resellers were incorrectly turned down.