If your friend is having problems on his Mac, you’ve gotta know that Messages has a built-in screen-sharing feature that’ll let you help from afar.
The Mac’s Help Viewer window always floats on top of other apps, unless you know Melissa Holt’s trick for making it behave.
We don’t need no stinkin’ manuals!
Apple’s support forums are down. The company didn’t specify what it was doing, but the graphic put in place of the forums says, “We are busy updating Apple Support Communities for you and will be back shortly.” [Update: the forums are back up.]
The Apple Support app for the iPhone and iPad is now available in the U.S. App Store, making it easier for Apple product users to schedule Genius Bar appointments and get other help. The app lists all of the Apple products registered to you, offers tips and suggestions, schedule repair appointments, schedule support calls, and more. The app is a free download at the App Store and in addition to helping you out it’s a shocking reminder for how may Apple products we’re buying.