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Enthused Fans Pack San Jose Apple Mini Store Opening (UPDATED WITH PHOTOS)

First on TMO - Enthused Fans Pack San Jose Apple Mini Store Opening (UPDATED WITH PHOTOS)

by , 3:40 PM EDT, October 16th, 2004

SAN JOSE, CA -- Some 200 Mac fans showed up Saturday for one of six openings of Apple's new mini retail stores across the United States. Under overcast skies, but warm temperatures, crowds began to gather some two hours before the opening of the Oakridge Apple store to be one of the first to get a free opening event T-shirt, and see first hand Apple's smaller consumer retail strategy.

The mini retail stores mark a new approach to Apple's retail efforts, with a substantially smaller footprint, and a new look. The size and layout of the stores allow the company to place the units in areas with less foot traffic than is needed to sustain the company's medium-sized and flagships stores.


10 Apple employees were on hand
to handle opening day crowds.
(Click for a larger image.)

An Apple marketing executive on hand for the event told The Mac Observer that the new mini stores also fulfill a satellite store function. For instance, management and inventory specialists at the stores are equipped with a voice communication system that allows them to connect directly with inventory specialists and management at other stores in order to quickly find products that they don't have in their own stores for their customers.

The stores feature two walls of shelves with software and accessories, the company's iMac G5 and portable Mac product lines, and the full iPod product line. Additionally, Apple is selling LCD displays at the mini retail stores; though not displayed with the limited shelf-space available, the displays are stored in the back of the store. eMac and Power Mac G5 systems are not being sold in the mini store locations.

Unlike some other locations which are over 1,000 square feet in size, the Oakridge store covers approximately 500 sq. ft.

As is always the case with Apple retail store openings, the crowds on hand loved the new layout. The walls are stainless steel, the floors are bright, white, shiny, and seamless, and the checkout counters look more like something from a futuristic Sci-Fi movie than a retail location. The Genius Bar is prominent in the back of the store, though it is substantially smaller than Genius Bars in Apple's larger format Apple Store locations.

"I like it," said Josh of San Jose, CA. "It's a little small, but it looks nice." Josh had arrived at the opening at 9:30 in the morning to find the line already stretching outside.

D.J., also of San Jose, echoed the sentiment that the store was perhaps smaller than he expected. "It's smaller than I imagined it to be, but it's very cool," he told The Mac Observer. "The reflective floor makes you feel like you're floating."

The floor, which store personnel had cleaned immediately before the doors were opened, is highly reflective, and easily scuffed. When asked if he would like to be tasked with keeping the stores clean, D.J. laughed and said it was the first thing he thought about when he saw how nice the floor looked. Fortunately for store personnel, the floors are also easily cleaned.


Shiny, shiny floor.
(Click for a larger image.)

According to ifo Apple Store reporter Gary Allen, who spoke to TMO Saturday, the mini store at the Santa Rosa Plaza in Santa Rosa, Calif. also was suffering from floor scuff marks and the new stainless steel walls were easily showing finger print marks.

The checkout counters are built into the walls, and feature a built-in bar code scanner. For the store opening and the near future, the checkout counters will be manned by Apple Store personnel, but the company says that at some point in the future, customers will be able to use the counters as self-checkout counters, as well. Customers can pay by check and credit card at these counters, or pay with cash at the Genius Bar. Going through the checkout process, even with an Apple Store employee handling the transaction, revealed some issues with the bar-code scanner, but once the bugs are worked out, the system should work with supervision.


Apple's once and future self-checkout kiosk
(Click for a larger image.)

Apple CEO Steve Jobs was on hand for the store opening in Palo Alto, CA, a few miles up the highway from the Oakridge opening we attended.

Brad Gibson contributed to this story.

Observer Comments

Show: Subjects Only | Full Comments
Close Name:kenaustus Posts: 602 Joined: 27 Jun 2003
Subject: Great photos

I was very impressed with the line waiting for the store to open an no one at the Dull stand - not even RC.

View Name:RealityCheck -   Troll Posts: 392 Joined: 06 May 2004
Subject: LOL - Squeegee Man At Apple Mini Stores
Close Name:tuscmat Posts: 35 Joined: 06 May 2004
Subject:

So, I guess that means the stores will look the way you post. At least will be trashy from being USED. What's your excuse?

Close Name:Spider Posts: 2997 Joined: 12 Aug 2001
Subject:

But he has been used, that is why he hates Apple so much.

He bought M$ Windows, a Dell, a Packard Bell, and a host of other crappy fall-apart machines. So he has been used, and the makers of his product have thrown him away.

He is disgruntled, angry, and all out confused as to why we Apple users have such a grand time with our machines, and he has to spend the money he wants to use on a Macintosh to fix his poorly put together PC.

Close Name:MTM Posts: 10 Joined: 22 Jun 2004
Subject: Why no dual G5s?

Seems like a waste to put up a whole store, and then not show off the cream of the crop. Doesn't it?

Mike

Close Name:Jyakku Posts: 34 Joined: 10 Oct 2004
Subject: Space Limited but should have everthing

I think they should have EVERY product made by Apple on display. I mean the number of purely Apple products is limited enough that they should be able to do it. How about if they put some of the software in the back storage room and just have a catalog (real or one loaded on a computer) of all the software titles available on site but out of sight. If they are limited on storage space they could have the eMacs and Powermacs be display only.

Close Name:AFCdtLoeb Posts: 2533 Joined: 20 Jul 2004
Subject:

Quote
MTM wrote:
Seems like a waste to put up a whole store, and then not show off the cream of the crop. Doesn't it?

See Mike, Dual G5s are like Dick Cheney. Everytime you see it, its gone next time you blink.

Close Name:Guest
Subject: Re: Why no dual G5s

I talked to a number of sales persons at the new mini store in Oakridge. They said the store will present their most popular consumer items. The dual G5s are targeted more at professionals and the mini stores cater more toward consumer.

Close Name:Bookman Posts: 543 Joined: 22 Apr 2002
Subject:

Time to empty Reality Check's diapers - they're full.

Close Name:Guest
Subject:

powermac's and emacs arent nearly as popular as the laptops and imacs. go into any apple store and just count how many of each computer you see being sold per day. it makes perfect sense for them not to be displayed in the mini stores.

also aesthetically, all the machines they have on display are AIO's, very compact, and fitting for the store.

Close Name:MTM Posts: 10 Joined: 22 Jun 2004
Subject:

Quote
Guest wrote:
I talked to a number of sales persons at the new mini store in Oakridge. They said the store will present their most popular consumer items. The dual G5s are targeted more at professionals and the mini stores cater more toward consumer.


Sorry. Still doesn't make any sense to me. I assume the "Mini Stores" are going to be in smaller markets, but that is no indication of the kind of users there might be there. What if the world's best graphic designer lives in Elks Mistake, Saskatchewan? Shouldn't the Mini Store there be able to deal with her properly (ignoring for the moment that there are no brick and mortar Apple Stores of any kind in Canada [population about 30 million, Apple Stores = 0, California, population about 30 million, Apple Stores = 23 and rising {but perhaps I am grumpy today}])?

Besides, I know a couple of things about retail, and the very best way to make the $1300-$1900 dollar units move out the door in droves is to show off the $2000-$3000 dollar machinery.

Mike

Close Name:Guest
Subject: Very smart move

I think its evry smart move on Apple's part. They are making these smaller stores to ease folks who may only be interested in the iPod for now. Well in that small space maybe on their way out they'll see an iBook or the iPod's big brother the iMac G5 and at least ask about it. I think it makes perfect sense and once again only proves Apple can predict it's customers and now even prdict what switchers will want to see and in what surroundings they'll want to see it. Bravo.

Close Name:Guest
Subject: ghjm rtuk

rh ~etrns rty

Close Name:Guest
Subject: Oh brother

First off, I am a huge Mac guy, my first mac a IIcx, it was first of my seven macs... blah, blah, blah. So I'm not hating, don't flame on me...

But I have to say, that floor is most likely a poured-resin surface, like the one the NYC SoHo MAC make-up store (not to be confused with the Apple store) has... And it does scuff and discolor a small bit. And it is hard to keep the shiney white surface...

But I think the reletively small size will allow Apple to redo it when they need to -

Close Name:Guest
Subject:

The new mini stores had no emacs. odd. interestingly enough, there was an intel booth in the mall. no a soul in site of that thing.

Close Name:Guest
Subject: Selection...

I like what I see from the photos of the new store design. Very cool. I do have one concern: The lack of machines on display and the lack of shelf space for product may only help to reinforce Windows user's misconception that the Mac market is synonymous with a poor selection of software, peripherals and accessories.

I say get rid of the software from the front altogether, devote both sides to accessories/peripherals and have interactive catalogues installed on all the demo Mac machines that allow people to browse all the software titles carried, show which ones are in stock (in the back room) and which can be ordered or transferred from another location.

The benefit of this approach is they can keep a lot more software in stock without having to worry about shelf space to display it and the catalogue will do a lot more to show off the great selection of software available. At the same time, there will be no theft of software (which is getting easier with the smaller packaging these days) and will allow for twice as much space for displaying accessories and peripherals which sell better when people can hold it in their hands. People don't care about holding software, as long as they can read the description and system requirements and see screenshots. A software based catalogue can do a much better job of providing this info than the back of a box.

My 2Ñž...

Andy C.
Brampton, ON Canada

P.S. Still waiting for Apple Stores and iTMS in Canada.

Close Name:Biff Posts: 1479 Joined: 08 Apr 2004
Subject: no eMacs

There are rumors floating around regarding new eMacs. Lets hope THOSE at least make it into these stores. Maybe the current eMacs aren't classy enough for the mini stores.

Close Name:NoVaMac Posts: 121 Joined: 16 Mar 2004
Subject: Missing G5PM

I like the software display as it is. It will help catch peoples eye and they might then realize there is a program for basicly anything they need/want to accompolish on a comp, dispelling the "no software" myth. I think they should display ALL there products, and I see alot of wasted space in the middle of the store which could easily contain a stylish island to hold them. There could be a 30" monitor right in the front/center playing DVD's or something. That would DRAW in the CROWDS. Even if they kept a very small inventory
The stores are very cool, but they could have "had it all" in them.

Close Name:AFCdtLoeb Posts: 2533 Joined: 20 Jul 2004
Subject: Re: Missing G5PM

Quote
NoVaMac wrote:
...There could be a 30" monitor right in the front/center playing DVD's or something. That would DRAW in the CROWDS...

I don't know how good of an idea this is.... that's $3,200 of lost revenue that Apple is wasting by essentially putting up a big profit maker they can't sell.

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