I’m surprised the store didn’t have someone on staff who noticed her dismay.  Then again, I haven’t been to an Apple Store recently.  Last time I went to the Mini store in Bethesda they had a great accessibility idea for the cash register.  Use hand held machines to take care of purchases on the spot.  They should do that at all stores.

“I’m surprised the store didn’t have someone on staff who noticed her dismay.”

Yes, they seem to be pretty good about at the Fashion Valley Store here in San Diego, unless it is very busy. That store was renovated a year or so ago. The Mac display counters along the wall are high enough above the floor to be good for people standing. The tables in the center of the floor are lower and probably a good height for wheelchair users. There also seems to be plenty of room in aisles. The software and iPod/iPhone displays have some items 8’ up and I need to ask for help on those.

Now before the store was renovated the Genius Bar was too high for a wheelchair user.

You have got to be kidding me. Because they are unfortunately handicapped, everyone else should change their business to accommodate them.

“You have got to be kidding me. Because they are unfortunately handicapped, everyone else should change their business to accommodate them.”

It is not a joke, it is the law. http://www.disabilityaccessinfo.ca.gov/lawsregs.htm

Roll a mile in someone’s wheelchair then you will understand why.

Nobody said it was a joke.  It is a terrible thing to be in a chair.  You should not be told what you must do to accommodate someone.  Gee! I wonder why California is in such trouble. Maybe because of all the stupid laws on the books?

Because a person unfortunately has a disability, a business should make major modifications at great expense?

Ron, I agree.  This is yet another sad example of the “I’m a victim, so I am owed something” mentality so present in America. 

I have a been in a wheelchair, and I know what’s like.  And I wouldn’t have sued Apple and played the helpless card for untold sums of money such as these women have.