Apple Business Chat Expands to More Services

Apple Business Chat, which the company unveiled with iOS 11.3, is expanding to 10 new partners and five new platforms.

[iOS 11.3: How to Sign Your Business Up For iOS Business Chat]

Apple Business Chat

Business Chat lets customers connect to a business’s customer support directly through iMessage. Since iMessages are end-to-end encrypted, you can chat with businesses without having your messages be used for advertising purposes. The new partners are:

Screenshot of a customer interaction with Apple in iMessage as part of Apple Business Chat.
Apple’s example of a customer interaction in iMessage.
  • Aramark is launching a 10-game pilot of “Brew2You” at Citizens Bank Park, home of the Philadelphia Phillies. By scanning a QR code on their seat back, fans in three sections can use Business Chat to order beer or water and have it delivered to their seat.
  • DISH Network is deploying Business Chat to customers nationwide, to allow them to contact a live agent to ask questions, make account changes, and schedule an appointment. They can also use their credit card on file to order a pay-per-view movie or sporting event.
  • Four Seasons will enable guests to search for any Four Seasons property and instantly engage Four Seasons Chat, a multi-lingual chat service, helping guests to engage with Four Seasons teams anywhere, at any time, for any need.
  • Harry & David customers can chat with a gift concierge about a product or service, or ask any other questions they might have.
  • American Express is kicking off a pilot program for card members to get account information such as their balance, payment due dates, points balance, as well as ask for a card replacement, dispute a charge, get information about their card benefits, and more.

Additionally, five technology platforms that will support Apple Business Chat include Cisco, eGain, Kipsu, Lithium, and Quiq. Businesses can use these platforms to handle communication with customers.

[What We Know About Appleā€™s Business Chat So Far]

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