The Federal Trade Commission will send refunds to tech support scams totaling US$1.7 million. The scam operated under Click4Support, claiming to be from companies like Apple and Microsoft.
The FTC will begin providing 57,960 refunds averaging about $30 each to victims of the scheme. Most recipients will get their refunds via PayPal, but those who receive checks should deposit or cash their checks within 60 days, as indicated on the check.
Security experts say that if your computer has been infected with malware you shouldn’t restart it, especially if you suspect ransomware.
Andrew Orr and Bryan Chaffin join host Kelly Guimont to discuss Mother’s Day gifts and family tech support tips and tricks for home visits.
In CNET’s latest issue of its magazine, Dan Ackerman shares some stories from his days as the neighborhood tech guy. Warning: This is a PDF magazine, and the story starts on page 42.
It’s a big responsibility being the first responder for domestic technology emergencies, but most of us secretly relish knowing that our friends and neighbors think we’re so smart (especially when we usually just Google the answer, like they should have done in the first place).
This is part of Andrew’s News+ series, where he shares a magazine every Friday to help people discover good content in Apple News+.
With the dust still settling on its new spaceship campus in Cupertino, Apple announced plans to build another facility.
If you have a family member or two that always ask you for help, they will also have to download the app. It’s not available for Android, so this only applies to iPhone users.