5 Ways To Fix iOS 17 Screen Distance Not Working

  • Screen Distance may not be working on your iPhone because Screen Distance is not enabled or because Face ID needs a reset.
  • To Reset Face ID, Go to Settings > Face ID & Passcode > Enter iPhone Passcode > Reset Face ID > Set Up Face ID > Get Started. 
  • To enable Screen Distance: Go to Screen Time > Screen Distance > Continue > Toggle on Screen Distance.
iPhone screen distance is not working

Numerous iPhone owners have expressed their frustration over iOS 17 screen distance not working as it should. This feature was designed to protect our eyes from strain and myopia, making it a crucial part of iOS 17. In a world where 50,000 people lose their eyesight annually, addressing digital screen-related issues is a top priority. Personally, I’m a big fan of this feature due to my own sensitive eyes.

Why is your iPhone’s screen distance not working? What are some practical solutions to fix this issue? Join me as I provide answers to these questions in the following subheadings.

How Can I Fix Screen Distance Not Working in iOS 17?

You can try several effective fixes to ensure that screen distance works on your iPhone. Before I delve into more specific fixes, here are five basic fixes that may help you get your screen distance to function normally.

  • Take off or Replace Screen Protector and iPhone Case: If you have a Glass Screen Protector on your screen, it could be obstructing your TrueDepth camera. Similarly, your iPhone case might be covering the camera. Remove both.
  • Enable and Disable Screen Distance: Simply turning off and turning on screen distance can help fix an issue you have with screen distance.
  • Update iOS: Screen distance only works with iOS 17. Update iOS by going to Settings > General > Software Update.
  • Clean Screen: To ensure Screen Distance works on your iPhone, check that the little island or notch with the camera isn’t dusty or dirty. Clean your screen, and your screen distance will function normally.
  • Restart your iPhone: If your screen distance malfunctions due to a temporary error, a restart will fix it.

If the problem persists try the following fixes.

1. Enable Screen Distance

Sometimes the main reason why iPhone screen distance is not working is because screen distance is not enabled.

Time needed: 1 minute

To enable screen distance:

  1. Go to Settings.

    tap settings

  2. Select Screen Time > Screen Distance.

    screen time screen distance

  3. Toggle the switch to turn on Screen Distance.

    toggle on screen distance

2. Reset Face ID

Screen distance and Face ID both use the TrueDepth camera to function properly. A reset of your Face ID can also help your screen distance feature function as expected.

  1. Go to Settings > Face ID & Passcode > Enter Your Passcode.
    Setting face ID and Passcode
  2. Scroll down and tap Reset Face ID > Set Up Face ID >Get Started.
    rest face ID set up face ID
  3. Follow the on-screen instructions to reconfigure your Face ID.

3. Reset iPhone Settings

This is a potential remedy when your screen distance isn’t working correctly even after trying other solutions. Follow these steps:

  1. Launch the Settings > General > Transfer or Reset iPhone.
    Settings General Transfer or Reset iPhone
  2. Tap Reset > Reset All Settings > Enter your Passcode.
    Tap Reset Reset All Settings Enter your Passcode
  3. Follow onscreen instructions to complete the process.

This process will restore various system settings to their default configurations, potentially resolving any underlying issues affecting your screen distance functionality.

4. Reset Factory Setting

If you can’t find any success with resetting iPhone settings, I recommend that you reset factory settings. Please make sure you back up your iPhone before undergoing this process.

To erase all content and settings on your iPhone, follow these steps:

  1. Go to Settings > General > Transfer or Reset iPhone.
    Settings General Transfer or Reset iPhone
  2. Select for Erase All Content and Settings > Continue > Enter your iPhone Passcode.
    Erase all Content and settings passcode
  3. Follow the on-screen instructions once the automatic iCloud backup is complete.

5. Contact Apple Customer Support:

If the previous fixes didn’t bring back Screen Distance on your iPhone, your next step is to contact Apple Support.

Why Is My iPhone Screen Distance Not Working?

There are several reasons why Screen Distance may not be working on your iPhone. Firstly, Screen Distance may not be enabled; there may be an issue with your iPhone’s TrueDepth camera, or your iOS may be outdated. It’s also possible that your iPhone version is incompatible with Screen Distance. Furthermore, Screen Distance will not be activated when your eyes are at the recommended distance from your iPhone.

  1. Faulty Face ID: The iPhone’s TrueDepth camera is the camera behind Face ID recognition. Screen Distance uses the same camera to function. A faulty Face ID will surely affect Screen Distance.
  2. Eye Distance: If you have already mastered the art of keeping your iPhone at a healthy distance from your eye, Screen Distance will not work and its OK.
  3. iPhone Version or iOS Incompatibility: Screen distance only works in iOS 17. Screen Distance is compatible with a range of iPhone versions, If your iPhone version falls outside of these models, you should not expect Screen Distance to function on your device. Screen Distance is compatible with
  • iPhone 15 series
  • iPhone 14 series
  • iPhone 13 series
  • iPhone 12 series
  • iPhone 11 series
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone SE (2nd generation or later)

How Do You Use Screen Distance in iOS 17?

To use Screen distance in iOS 17, all you need to do is enable it and obey the prompts that appear on your screen. To enable Screen Distance, go to Settings > Screen Time > Screen Distance > Toggle on Screen Distance.

How Do I Turn Off Screen Distance in iOS 17?

To turn off Screen distance in iOS 17, go to Settings > Screen Time > Screen Distance > Toggle off Screen Distance.


In an age where myopia and eye strain are rising, the Screen Distance feature not working should concern every iPhone owner. Your desire for Screen Distance to operate smoothly reflects your commitment to your well-being. Follow the advice in this guide to restore your Screen Distance feature. Stay vigilant and protect your eyes and overall health with this digital tool.

But remember, Screen Distance is just one example of iPhone features that prioritize your physical health. Exploring the new health app on iPad opens doors to even more possibilities. I eagerly await your success stories in the comment section below.

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