How to Fix Voicemail Transcription Not Working On iPhone

  • At the time of this writing, Live Voicemail is only available in English in the United States and Canada. This excludes Guam, Puerto Rico, and the U.S. Virgin Islands.
  • You also need iOS 17 for Live Voicemail, but iOS 10 for regular transcription.
Voicemail Transcription Not Working iPhone November 2023 Featured

If you need to fix voicemail transcription not working on your iPhone, know that you’re mere steps away from a proper solution. Being able to simply look at my messages rather than having to listen to them can be a major time saver. However, the transcription feature recently stopped working for me. Fortunately, I found a solution that works, and it should do wonders for you as well. Let’s take a look. 

How Do I Fix Voicemail Transcription Not Working on iPhone?

Before moving on to more complicated solutions, consider the following simple solutions:

  • Check for Carrier Update: You may need to check if your carrier has a cellular update for your device. Check by going to Settings > General > About. You will see a prompt if you need an update.
  • Ensure cellular or Wi-Fi connection: Make sure that your device is properly connected to a stable internet connection or cellular connection. Make sure that Airplane Mode is disabled.

1. Enable Live Voicemail

Note icon NOTE
While voicemail transcription is available with iOS 10 or later, you should check Live Voicemail if you’re running iOS 17 or later.

If you’re having issues with your voicemail transcription feature, you may want to check to see if Live Voicemail is working properly. 

  1. From your iPhone, go to the Settings app. 
  2. Select Phone.
  3. Tap Live Voicemail and ensure that it is on. 

2. Reset Siri Via Settings

Note icon NOTE
You will need to set Siri back up after completing these steps. Follow the steps below.  

Time needed: 5 minutes

For Voicemail Transcription to work properly, you’re going to need Siri to work properly. Thus, disabling Siri and then reenabling it may help you with your transcription issue. 

  1. Go to Settings. 

  2. Go to Siri & Search

    Voicemail Transcription Not Working iPhone Siri and Search

  3. Turn off Press Side Button for Siri and Listen for Siri. Note: You will likely receive a pop-up informing you that you are shutting off Siri. Agree to the pop-up.

    Voicemail Transcription Not Working iPhone Siri Options

  4. Reset your iPhone. Go to Settings > General > Shut Down and use the Power Off slider. Turn your iPhone back on with the Power button. 

  5. Go back to Settings > Siri & Search and turn back on Press Side Button for Siri and Listen for Siri. Your iPhone will help you reset Siri.

  6. Some users are also reporting that going to Settings > Siri & Search > Language and ensuring that Siri is set for English (United States) may also solve your problem. Ensure that Siri Voice is set for American, Voice 4.

    Voicemail Transcription Not Working American Voice Four

3. Reset All Settings

Note icon NOTE
After you reset all of your settings, you will need to rediscover Bluetooth devices and Wi-Fi networks. Save this solution for last. 

If the above solutions don’t work for you, you might need to reset all of your settings. While this is going nuclear option, it will more than likely solve any issues with voicemail transcription that you may have. Again, note that this is essentially taking the settings on your phone to factory settings. 

  1. Go to Settings.
  2. Tap General
    Voicemail Transcription Not Working Tap General
  3. Select Transfer or Reset iPhone.
    Voicemail Transcription Not Working iPhone Tap Transfer or Reset iPhone
  4. Select Reset.
    Voicemail Transcription Not Working iPhone Tap Reset
  5. Tap Reset All Settings and confirm your decision.
    Voicemail Transcription Not Working iPhone Select Reset All Settings

How Do I Turn On Visual Voicemail on My iPhone? 

You can easily turn on Visual Voicemail on your iPhone by going to your Phone app, tapping Voicemail in the bottom corner, and then setting up your voicemail from there. If you need to specifically turn on Live Voicemail simply go to Settings > Phone > Live Voicemail and ensure that it is on. If you need to turn on Live Voicemail, go to Settings > Phone > Live Voicemail and ensure it is on. For Live Voicemail, you need to be on a specific carrier within the U.S. and Canada. You also need iOS 17 to use Live Voicemail

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

WIN an iPhone 15 Pro Max!

Enter our epic giveaway for a chance to win the latest iPhone 15 Pro Max!