Tens of millions of people use smart speakers and their voice software to play games, find music or trawl for trivia. Millions more are reluctant to invite the devices and their powerful microphones into their homes out of concern that someone might be listening.
Sometimes, someone is.
The article goes on to explain how Amazon employs thousands of people around the world to listen, transcribe and annotate conversations with Alexa. All in an effort to improve Alexa’s ability to understand human speech. Of course, Amazon has strict policies and the user identities are anonymized. But still… Seriously?