At ZDNet, Chris Matyszczyk, recounts his discussion with a former Apple store manager. Described are the three eras of the Apple retail stores, starting with the “golden age” under SVP Ron Johnson. After Johnson left Apple, in this employee’s opinion, the experience went vastly down hill. It’s just one ex-employee’s view. but fascinating reading nevertheless.
Check It Out: The Three Eras of the Apple Retail Stores