It looks like that there is a further problem with the UK government’s troubled NHS COVID-19 app. Some users are getting a blue-screen and nothing else, meaning they cannot see alerts or any other information in the app. While the NHS has not explicitly said the issue is only on iPhones, an article explaining a workaround only references iOS and menus within Apple mobile operating system.
Advice on How to Reset UK NHS COVID-19 App on iOS
The issue was highlighted on Twitter by BBC Technology Correspondent Rory Cellan-Jones:
The NHS has provided a web page for users who are experiencing the problem. It recommends that users:
- Close the NHS COVID-19 App
- Open Settings
- Tap General > Reset
- Tap Reset Location and Privacy
- Re-open the app and accept the permissions