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Apple Customer Satisfaction Scores 81 on ACSI Survey

Andrew Orr ·

The American Customer Satisfaction Index (ACSI) recently did an Apple customer satisfaction survey in which the company scored 81 out of 100. Other companies were included as well.

Following a 1% jump, Samsung moves into a first-place tie with Apple at 81 despite smartphone sales dropping for both companies…Apple’s iPhone X, iPhone 8 Plus, and iPhone SE all score 83…Customer experience shows little improvement over the last year. Cell phones are generally easy to use, with text messaging earning the top score at 85. Despite being the only area to improve year over year, battery life (78) finishes last among customer experience benchmarks.

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It’s Not Just Apple: Antitrust Probe Aimed at Facebook, Google, More

Andrew Orr ·

It’s not just Apple anymore. A new antitrust probe launched by the House of Representatives examines Facebook, Google, and other tech giants.

“Big Tech plays a huge role in our economy and our world,” said Ranking Member Collins (R-GA). “As tech has expanded its market share, more and more questions have arisen about whether the market remains competitive. Our bipartisan look at competition in the digital markets gives us the chance to answer these questions and, if necessary, to take action. I appreciate the partnership of Chairman Nadler, Subcommittee Chairman Cicilline and Subcommittee Ranking Member Sensenbrenner on these important issues.”

Good to see that it’s a bipartisan probe.

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Apple Thwarts Sensor Fingerprinting With iOS 12.2

Andrew Orr ·

A study called “SensorID: Sensor Calibration Fingerprinting for Smartphones” examined sensor fingerprinting techniques against smartphones. It found that Micro Electro Mechanical Systems (MEMS) are inaccurate in small ways that make them unique. But Apple thwarted this technique in iOS 12.2 and used the researchers’ suggestion to add random noise to the analog-to-digital converter output and removing default access to motion sensors in Safari.

We demonstrate that our approach is very likely to produce globally unique fingerprints for iOS devices, with an estimated 67 bits of entropy in the fingerprint for iPhone 6S devices. In addition, we find that the accelerometer of Google Pixel 2 and Pixel 3 devices can also be fingerprinted by our approach.

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YouTube Bans Minors From Streaming Unless an Adult is Present

Andrew Orr ·

In a blog post today, YouTube announced new policies when it comes to minors. YouTube bans minors from live streaming without an adult present, and comments on videos featuring minors have been disabled.

The vast majority of videos featuring minors on YouTube, including those referenced in recent news reports, do not violate our policies and are innocently posted — a family creator providing educational tips, or a parent sharing a proud moment. But when it comes to kids, we take an extra cautious approach towards our enforcement and we’re always making improvements to our protections.